Help Desk Engineer
Solexplus
Total years of experience :14 years, 10 Months
• Responsible for handling all incoming requests from customers
• Responsible for providing quality service and support in various areas
• Help sales team with incoming requests for new services
• Also responsible for gathering customer information, fulfill customer needs and educate them.
• Responsible for creating and compiling reports and various other duties as assigned through mail replies.
• Answering calls in a prompt courteous manner.
• Work with the support team to ensure service level requirements are exceeded.