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Ashfaque Ahmed , Operation and Customer Support

Ashfaque Ahmed

Operation and Customer Support·Style Zone (Retail Fashion)

United Arab Emirates

High school or equivalent, Art

Work experience

Total years of experience: 16 years, 0 months

Operation and Customer Support

January 2022 - May 2026

Style Zone (Retail Fashion)

Kolkata, India

January 2022 - May 2026

• Managed daily retail store operations, staff supervision, and customer service.
• Handled inventory, vendors, pricing, budgeting, and cash flow.
• Improved customer retention and operational efficiency.
Company industry:
Fashion Design
Job role:
Administration

Operations & Customer Service Executive – Retail

January 2022 - May 2026

Style Zone

Kolkata, India

January 2022 - May 2026

• Handle daily customer service, billing, and front-desk operations
• Maintain sales records, cash reconciliation, and expense tracking
• Manage inventory records, vendor coordination, and stock updates
• Resolve customer complaints and support daily administrative activities
Company industry:
Fashion Design

Floor Supervisor

January 2021 - April 2022

PayGeek Soft Solutions Pvt. Ltd.

Kolkata, India

January 2021 - April 2022

• Supervised call center floor operations and ensured SLA compliance.
• Coordinated with HR, Sales, and Finance teams.
• Monitored service quality and productivity.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Floor Supervisor (Operations Support)

January 2021 - April 2022

PayGeek Soft Solutions Pvt. Ltd.

Kolkata, India

January 2021 - April 2022

• Supported daily customer service floor operations
• Assisted in report preparation and documentation
• Coordinated with internal teams and ensured SLA compliance
Company industry:
Business Process Outsourcing (BPO)

Team Leader – Customer Service

February 2015 - January 2021

PayGeek Soft Solutions Pvt. Ltd.

Kolkata, India

February 2015 - January 2021

• Led a team of 39 agents across voice processes.
• Conducted coaching, training, and KPI monitoring.
• Managed escalations and improved customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Team Leader

February 2015 - January 2021

PayGeek Soft Solutions Pvt. Ltd.

Kolkata, India

February 2015 - January 2021

• Provided customer support and handled escalations
• Maintained performance records and assisted in training
• Ensured high levels of customer satisfaction
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Senior Customer Service Associate

January 2014 - February 2015

PayGeek Soft Solutions Pvt. Ltd.

Kolkata, India

January 2014 - February 2015

• Handled inbound and outbound customer service calls
• Maintained accurate CRM records and met quality targets
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call Center Representative

June 2010 - January 2014

Universal Infotech Solutions

Kolkata, India

June 2010 - January 2014

• Managed high-volume customer calls
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

School

January 2010

January 2010

High school or equivalent, Art

India

WBCHSE

January 2010

January 2010

High school or equivalent, Business Administration And Commerce

India

Skills

BUSINESS PROCESS OUTSOURCING
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COACHING
Intermediate
COACHING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate

Languages

English
Beginner
Hindi
Beginner
Bengali
Beginner
Urdu
Beginner