Network Designer - Cloud Applications
British Telecom
مجموع سنوات الخبرة :15 years, 2 أشهر
• Responsible for design, staging, configuration, implementation, and support for VoIP installations, as necessary, which includes CUCM, UC, UCCE, CUBE, CUSP, Verint infrastructure, and VGs, etc. in Linux & Microsoft Environment.
• Work with the Designing department and Management team to develop a comprehensive and successful VoIP Infrastructure business unit and plan.
• Work closely with development and client teams to configure the system to achieve the client objective while adhering to project and application guidelines.
• Continuously assessing business unit performance and goals to enable changes to the business unit to realign as needed for optimal performance.
• Prepare Help Documents/ Work Instructions as a part of Knowledgebase/ Reference Documents.
• Attend and participate in Internal and Client meetings.
The goal is to ensure the integrity of high availability network infrastructure in order to provide maximum performance for the users/ staff, clients, customers and suppliers.
Handling Clients like Presidio, VMWare by working on the remote sites from start to end on their project through tickets following a process- first Validation then Provisioning & Configuration and at last putting the devices under Monitoring on Prognosis.
The Tools which the team works on are NimSoft-Infrastructure Manager, Prognosis, VMWare.
Working within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure, especially in the VoIP Domain. For example tickets related to CUCM, Unity, UCCX, CIMC.
Preparing Documents, Questionnaires’ for training purposes.
Building & Maintaining a positive working relationship with the team, the Client and the Project Manager.
Managing the entire VoIP-network cluster for the organization, this includes CUCM, Unity, UCCX, CUPS Voice-Gateways including Remote Sites with SRST configuration.
Designing and performing Implementation of Call Manager and Integrated Applications, SRST, Voice Gateways, IP-Phone set-up etc as per the requirement.
Installation, Maintenance and Monitoring of CUCM Cluster and connected devices.
Provide services and support internally on Cisco IP Phones (69xx, 79xx, 89xx, 99xx series) and Polycom Conferencing stations, CIPC, Cisco Jabber and UCCX Scripts, Codec issues over WebEx.
Testing and implementation of cost effective customized Voice solutions for clients including full and fractional ISDN-T1 circuits.
Configuring devices and Troubleshooting Polycom Issues and Monitoring Polycom Converged Management Application (CMA-4000), Distributed Media Application (DMA-7000) and Real-Time Media Experience (RMX-2000.)
Now upgraded to using RealPresence Desktop (RPD) and RealPresence Resource Manager (RPRM.)
Maintain the internal knowledgebase and daily/weekly Reports.
Prepare SOPs, LLDs and HLDs as per business requirement.
To configure, deploy and troubleshoot on issues related to Cisco Unified Communications Manager (4.x - 10.x) which includes setting up Cisco IP-phones, user database, route plans, gateways, conference bridges, licensing etc.
Tested and implemented cost effective customized Voice solutions for clients including full and fractional ISDN-T1 circuits.
Basic configuration of SIP, SCCP protocols, Trunks, MGCP/H323 Gateways.
Provide services and support on Cisco IP Phones (69xx, 79xx, 99xx including wireless phones) and Conferencing stations, IP Communicator, ATA, Fax, Printer etc.
Using debugging tools and lab simulations to analyze problems and identify solutions and provide Root Cause Analysis (RCA) for the same.
Provided regular training sessions for the new joiners in order to help them in learning the technology.
Handled a team of seven engineers’, expertise in configuring and troubleshooting home or small-business networks.
Conducted training sessions to learn and spread the new technical advancements.
Provided Product Support for anti-virus, anti-hacking software and other useful tools.
Prepared help documents for future references and trainings.
Handled Software and Network related issues in the business environment including remote sites.
Configuration and Troubleshooting of connectivity issues between Systems and peripheral devices like printers, fax machines and wireless devices.
Working on the client’s computer over the remote session in order to resolve his issues.
++ To configure and troubleshoot software issues related to the computer and its peripherals.
++ Work on the client’s setup over the remote session in order to configure, troubleshoot and test the office networks.
++ To troubleshoot over the ISP related issues & configure the routers/modems at client's end & provide support and resolutions.
++ To monitor the performance and maintain the data of my team members and report to the manager.