HR & Admin Manager
Sendian Group
Total years of experience :19 years, 10 Months
ASHIMA PAHWA,
Associate CIPD, level 7
SHRM member
Doha, Qatar
Sendian Group, Doha, Qatar Jul 2012 - Present
Manager - HR & Admin (On Resident Permit)
Handle the entire recruitment process.
Assist in the and reorganizing of the employee files.
Be the main point of contact for all employees updating.
Assist with new hire training and performance reviews.
Explain HR Policies.
Awarded for implementing ISO 9001-2008 in company and getting IMS certified.
• Development of HR department (forms, employee handbook, HR manual)
• Interview applicants to obtain information on work history, training, education and job skills.
• Contact applicants to inform them of employment possibilities, considerations and selection.
• Inform potential applicants about facilities, operations, benefits, and job or career opportunities in organizations.
• Screen and refer applicants to hiring personnel in the organization, making hiring recommendations when appropriate.
• Joining formalities.
• Handling employee database (both in soft form and files management)
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work related problems.
• Plan, direct, supervise and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
• Leaves and attendance management.
• Handling the payroll
• Visa handling from applying new quota - renewal of RP’s
• Managing advance salary, Ad hoc bonuses, loans.
• Confirmations, performance appraisals, performance management.
• Liaison with various consultants.
• Motivate employees on day-to-day basis.
• Stop all type of rumors and misleading communication.
• Administering disciplinary procedures.
• Plan and conduct new employee orientation to foster positive attitude towards organizational objectives.
• Role in “employee engagement”… winning the trust of the employee and hence can help the organization in controlling the attrition.
• Exit-interviews
• Full and final settlement.
Previous Work Experience Key Responsibilities
SIBACA (Jan 2010-June 2012)
HR and Training Officer
At SIBACA (An esteemed and Pune University affiliated Educational Organization in India) Iwas leading the CHT (Core HR team).
SIBACA is recognized by Government of Maharashtra, All India Council for Technical Education (AICTE) and the University of Pune.
I led the work force management program in the year 2011 to hire new technical staff for the institute. This was done by collating various resume databases, online job portals, internal reference program and referral fee schemes.
Achievement and Awards:
Various appreciations and pats from higher management including board of directors.
Key Responsibilities
Competency Mapping and Hiring
Recruitment
Induction, Orientation & Performance review
Employee development
Performance management
Employee engagement
Talent Acquisition
Payroll to Exit Process(F&F)
Working on all aspects of HR Recruitment, Post Recruitment, HR Audit And Training
Manager HR and Training Division
Reliance Life Insurance, Bangalore Nov 2008 - Jan 2010
The key responsibility is ensuring the business and personnel quality at all branches via a considerable impact of Training programs designed and delivered.
Key functions:
• Work with hiring managers on recruiting planning meetings.
• Create job descriptions.
• Lead the creation of a recruiting and interviewing plan for each open position.
• Efficiently and effectively fill open positions.
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
• Develop a pool of qualified candidates in advance of need.
• Research and recommend new sources for active and passive candidate recruiting.
• Build networks to find qualified passive candidates.
• Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.
• Lead the creation of a recruiting and interviewing plan for each open position.
• Efficiently and effectively fill open positions.
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
• Develop a pool of qualified candidates in advance of need.
• Research and recommend new sources for active and passive candidate recruiting.
• Build networks to find qualified passive candidates.
• Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.
• Utilize the Internet for recruitment.
--Post positions to appropriate Internet sources.
--Improve the company website recruiting page to assist in recruiting.
--Research new ways of using the Internet for recruitment.
--Use social and professional networking sites to identify and source candidates.
• Recruitment drives and Employee referral programs
IKey functions: HR/Admin and Training
• Taken HR role by working closely with the HR head and understood the needs of the current and new resources.
• Gallup Q12 implementation
• Analysed training needs and designed/developed training schedules in close liaison with business heads.
• Preparing Functional and Non Functional specifications related to Training project.
• Working for all the audiences of the project.
• Explaining and Enhancing project drivers.
• Drilling the project constraints with team to either eliminate or reduce.
• Liaising extensively with external or internal clients.
• Producing project feasibility reports.
• Overseeing the implementation of a new system
• Planning and working flexibly to a deadline
• Partner with key stakeholders and support groups for local content development and potential resources needed for implementation.
• Work with business units to offer business unit orientation in local offices.
• Developed and implemented new training modules like I-SPOKE; especially for the rural market.
• Extensive support in the branch Budget and MIS consolidation.
• Administering and signing of the content of training module as per change in industry norms and procedural changes.
• Recognizing the training error and subsequently developing module as per TNI( Training need Induction).
Key Skills: Training Delivery
• Experience in conducting Training Needs Analysis (TNA) using an internal model.
• Providing training to users of a new system
• Successfully conducted various training programs for Insurance Advisors as a part of the Training team.
• Oversee development of corporate training program and refreshers to ensure quality and consistency throughout region.
• Orientation training for new joiners and giving them wing to wing perspective of the company from operations point of view.
• Taking care of Capability & Development and Behavioural trainings for the employees of the region.
Process Trainer - Operations
Hutchinson Essar Mobile Service Ltd.
New Delhi Jan 2002- Jan 2007
• Role included process training of the team, making MIS reports, preparation of promotional communication camping plans, interacting with the end client and makes the team meet the required targets.
• Motivating, coaching, counseling, training, team building among the team members for performance & capability building.
• Ensure implementation of quality management systems.
• Updating the team with the client and process requirements.
• Lead management, conflict management and coordination cross functional for the process.
• Manage team performance and scorecard goals, ensuring team meets, as well as individual and department performance standards.
• Planning and supervising workflow to ensure the shortest possible cycle times and highest quality customer service
• Keeping track of Quality Audits through different modes of communication i.e. faxes, mails or letters.
• Developing of flow charts like CEO escalation cases, Conversion of individual account to corporate account, SIM replacement, for faxes receives & sent by individuals & the whole team, etc.
• Conversation with walk-in to enhance sales.
• Timely resolution to customer's problem.
• Through migration processes to retain customers.
• Remain Up-to-date with markets schemes.
• Preparation of various reports.
Process Trainer - Operations
Hutchinson Essar Mobile Service Ltd.
New Delhi Jan 2002- Jan 2007
• Role included process training of the team, making MIS reports, preparation of promotional communication camping plans, interacting with the end client and makes the team meet the required targets.
• Motivating, coaching, counseling, training, team building among the team members for performance & capability building.
• Ensure implementation of quality management systems.
• Updating the team with the client and process requirements.
• Lead management, conflict management and coordination cross functional for the process.
• Manage team performance and scorecard goals, ensuring team meets, as well as individual and department performance standards.
• Planning and supervising workflow to ensure the shortest possible cycle times and highest quality customer service
• Keeping track of Quality Audits through different modes of communication i.e. faxes, mails or letters.
• Developing of flow charts like CEO escalation cases, Conversion of individual account to corporate account, SIM replacement, for faxes receives & sent by individuals & the whole team, etc.
• Masters in Business Administration The Symbiosis College of Distance Learning, Pune. International Business & Finance - Jan 2008 • Post Graduation in Human Resources Management
• Executive MBA - IIBMS, Mumbai (Academic partner MIT)
•Masters in Business Administration The Symbiosis College of Distance Learning, Pune.
• Management in Banking & Insurance
•Bachelors of Arts Delhi University, Delhi, 2003