Senior Account Manager - Products
YouGov ME FZ LLC
Total years of experience :18 years, 7 Months
o Proven and demonstrated track record of successfully growing and building business
o Financially astute and have a strong sales and customer services experience
o Leading and handling a team of 3 full time employees
o Experience in identifying the gap and reshaping the process map for complete sales and operation cycle
o Have sustainable client relationships; partnering with clients to clarify business needs and identifying solutions that add value
Achievements:
Track record of sales from 3.8mn AED for the year 2014 to 4.94mn 2015
Re-designed an effective communication matrix throughout all levels
o Headed vendor management & support delivery for internal customer engagements at global level
o Demonstrated ability to work comfortably and effectively with multiple levels of management across many cross-functional teams
o Initiated and led reports, presentations, monthly-quarterly reviews for the suppliers located throughout the world
o Leadership presence, influence and ability to collaborate across the organization
Achievements: Procurement standards set and process across team
30% reduction in company spent on outside procurement
o Integral part of ensuring jobs sold were fulfilled to client's satisfaction, leading the company to a 98% customer satisfaction rating
o Key performer, developed and designed strategic plan to ensure business performance is monitored and communicated against agreed targets
o Assisted in managing Operations at India office, three direct staff members and a team of over 30 support staff
Achievements: 98% customer satisfaction
o Full time soft skill and quality trainer for Procurement and Supply Chain COE
o Significant experience in conducting soft skill and process training courses to new hires
o First class people skills and the ability to communicate effectively across a multi-national level
o Dynamic, well-organized and a successful multi-task
Achievements: Train the trainers certified
Lean certified
Awarded Operational Excellence in just 6months tenure
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