IT Support Engineer
Crystal Gallery
Total years of experience :6 years, 11 Months
Hardware and Network Management: Maintain, troubleshoot, and manage hardware components and network infrastructure, ensuring the proper functioning of servers, routers, switches, and other equipment.
Server Management: Configure, administer, and monitor servers for optimal performance, security, and availability. Handle user accounts, permissions, and backups.
Office 365 Administration: Oversee user provisioning, license management, and email configuration for Office 365 applications and services.
Domain Control: Manage and maintain domain infrastructure, including user accounts, group policies, and security. Implement updates and modifications as required.
Website Administration: Maintain company websites, ensuring content updates, bug fixing, and website security.
Firewall and Antivirus Administration: Configure and manage firewall systems to protect the network from unauthorized access. Administer antivirus software for system and data security.
CCTV Management: Install, configure, and maintain CCTV systems. Monitor and troubleshoot cameras and recording devices for video surveillance.
Access Control System: Administer access control systems, including card readers, biometric scanners, and access management software. Handle user access permissions and troubleshoot access issues.
IP Phones: Configure and manage IP phone systems, handling user provisioning, call routing, and troubleshooting.
GPS Administration for Vehicles: Manage GPS tracking system for company vehicles, monitoring locations, tracking routes, and ensuring accurate reporting.
As Deputy Manager of IT System Administration, I oversaw the daily operations of the IT department, managed hardware and software upgrades, and implemented IT policies and procedures to ensure compliance with regulations.
An active member in the implementation of the Electronic Ticketing Machine system and stayed up-to-date with emerging technologies to identify opportunities for innovation.
My strong technical and problem-solving skills enabled me to effectively manage the Organisation's IT systems and contribute to its success.
One of the active members in the successful upgrade of attendance devices across all locations ensured server and network maintenance and oversaw the timely update of the organization's website to keep up with emerging technologies and enhance user experience.
As an IT Support Engineer, I managed the hospital's entire IT infrastructure, providing technical support for hardware and software, including networks, servers, desktops, laptops, printers, and other IT equipment.
With extensive technical knowledge, I resolved a range of IT issues, from basic problems to complex network and security issues. I supported various operating systems, such as Windows, macOS, and Linux, and was experienced with virtualization technologies.
To ensure system security, I regularly updated and patched software and implemented antivirus and firewall solutions.
Collaborating with departments, I identified their unique technology needs and implemented solutions to meet those needs. This involved managing software licenses and user accounts, as well as delivering training programs to improve user productivity with technology.
With my strong technical skills and collaboration abilities, I optimized the hospital's IT systems, resulting in enhanced productivity, efficiency, and security.
The duties and responsibilities include:
IT Hardware and Software support.
Network Administration.
Successfully developed a voice-based e-mail system for the visually impaired as part of a project. Designed and implemented an easy-to-use communication system that doesn't require any training for visually impaired individuals. Received positive feedback from visually impaired individuals who have used the voice-based e-mail system. Participated as a member of the college cricket team and helped the team win multiple tournaments. Demonstrated excellent teamwork skills and leadership abilities while playing as a team member in the college cricket team. Maintained good academic standing throughout the duration of studies. Participated in extracurricular activities such as volunteering for a local charity or organizing events on campus. Demonstrated proficiency in technical skills such as programming and software development while working on the voice-based e-mail project. Gained valuable experience in project management, communication, and problem-solving skills through the development of the voice-based e-mail system for visually impaired individuals.