Accounts Manager
The Entertainer FZ llc
مجموع سنوات الخبرة :17 years, 2 أشهر
Developing and sustaining solid relationships with key clients that bring in the most income for the company.
B2B partner merchant management
Identifying new business opportunities and digital Ads revenue
Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met Convincing client/Restaurants to promote digitization and our brand.
Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
Coordinating pre-sales and post-sales follow up
Responsible for prospecting and On- boarding selected clients and negotiate exclusive offers for these programs, carefully balancing the value creation for the client
• Build and maintain strong relationships with both the Vouched4U Client and Exclusive Partner organizations, in particular with marketing, sales and operations departments staff and heads
Plan and prepare sales activities.
Manage the entire proposal lifecycle which includes scope finalization, solution review, commercials and proposal submission.
Taking full responsibility for developing and delivering a plan of marketing and business building activities.
Assist with Social media marketing. Direct, develop, coordinate and present Social Media plus email marketing or e-newsletter strategy for Vouched4U. Assist with Undertake Social Media posting for Vouched4U.
• Proactively develop the sales and business development strategy and modify and/or improve it as the mobile app evolves and changes over time.
• Maintaining a positive relationship with partners throughout the entirety of the partnership, this will involve helping them through the on-boarding process, set ups, answering questions, upselling, training etc.
Approaching clients and offering proposals for business tie ups for an E-Commerce website.
On boarding and managing benefits in terms of discount with F&B's, hospitality, Family Entertainment and leisure.
Implemented sales strategies and action plan to source new business opportunities in existing market.
Working closely with the supply chain and the innovation team to ensure smooth operation.
Work with various teams (design, content, product and sales) to implement strategies.
Generate quotation, preparing sales contracts and negotiated terms of agreements on price and cost, delivery and specification that meet standards of quality, timeliness and cost.
Extended and developed B2B and B2C relationship throughout UAE by establishing key relations and providing in-depth product consultations to leading companies, hotels and restaurants.
Building sustainable relationship with existing accounts.
Responsible for executing marketing strategies, assisting with campaign development.
Act as an integral part of the development and the execution of the marketing plans to reach the targeted audience.
Liaise with external vendors to execute promotional events and campaigns.
Managing outlet level training to ensure that they are aware of the discount offers.
Work with marketing leadership team to develop quarterly and annual partnership plan.
Work in close conjunction with digital marketing to on aligning social media strategy with marketing objectives.
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
Analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies.
Enforce brand marketing guidelines throughout each product to create a cohesive feel to each campaign.
Ensure right presence on brand across top all level to ensure discover-ability, brand awareness.
TECHNICAL SUPPORT OFFICER
• Provide client support and technical issue resolution via E-Mail, phone and remote desktop support.
• Perform creation of new accounts using company provide software tools.
• Made 100 calls per day, and resolved client issues.
• Served as a liaison between clients and staff to resolve client’s problems and implement long and short term solutions.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
• Worked with new customers in the development of new accounts and the implementation of new systems.
• Provide answers to customer’s queries that have been escalated.
• Assisted in the training of new customer service representatives and associates.
• Delivered excellent customer service while working with clients on a daily basis for various new and on-going technical projects.
• Plan, deliver and implement various training modules for new employees.
• Conduct regular feedback sessions to ensure the proper development of the employees.
• Responsible for quality assurance.
• Generate reports in the form of evaluation of each trainee and submit them to the operation head.
CUSTOMER SERVICE REPRESENTATIVE - Domain: Insurance November 2006 - August 2009
• Handles requests and complaints from policyholders, agents and Company associates via telephone, written correspondence, email, or in personHandled a two member team that deals in Services and Complaints.
• Analyzes inquiries to determine appropriate action and ensures satisfactory completion by routing to other service departments for required handling and follow through if necessary
• Processes plan changes and replacements. Verifies production change s by utilizing the administration system and on-line reports.
• Provides policy contract information to policy holders, agents and other departments; calculates and provides policy values and policy accounting information. Inputs workload data to spreadsheets, or other established reporting system daily
• Conducting training sessions for the team, and Clients
• Performing product /Customer service training sessions
• Responsible for providing training to new support personnel.
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