Operations Manager- Logistics and Supply Chain
WEBCOR GROUP
Total years of experience :18 years, 11 Months
• Strategically plan and manage logistics, transportation, and customer services
• Implement best practice operating procedures, strategies, and policies to enhance operational performance, elevating overall efficiency.
• Support continuous improvement initiatives and identify inefficiencies and cost optimization opportunities.
• Monitor the progress of all open orders and manages the full cycle of documentation requirements from placing the order with Supplier till the consignment reaches to the final customer.
• Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, service providers, logistics partners and customers.
• Collaborate and communicate regularly with all internal and external stakeholders involved in Supply Chain end to end process (Category/procurement Managers/Shipping Lines and agents/Forwarder/Suppliers/Finance and Customers).
• Resolving Supply chain/ logistics issues, customer complaints (if any) and implementing corrective actions to maintain high levels of quality and service within budgetary requirements.
• Key contact person for group supply companies for all overseas purchasing and logistics issues, customers complaints etc.
• Monitor and Keep track of quality, quantity, delivery times, transport costs and efficiency to meet cost, productivity & accuracy with timeliness targets.
• Manage, Supervise, Coach, Train and develop a high performing team that meets agreed objectives and delivers best practice results and benefits.
• Facilitates the entire process to ensure compliance, accurate and timely deliveries which includes shipment coordination, import/export documentation and internal communication
• Set departmental objectives/KPIs, review, and assess ongoing performance of direct reports to ensure the performance are upto the mark.
• Preperation of supply chain and logistics analatical reports, Data Management in coordination with IT Team. Ensure IT systems in place are effective and maintained accurately.
• Keep metrics and analyze data to assess performance and implement improvements.
• Exploring and negotiating INCO terms and Price structure deals with suppliers
• Maintain and Develop relationships with all stake holders to grow existing portfolios .
• Manage relationships with banking partners concerning shipping matters, specifically Letters of Credit, in coordination with the accounts department.
• Track the credit facilities of customers and vendors in coordination with finance department.
• Monitor and analyse the Exposure level of the Company and update related stake holders for appropriate action.
• Responsible for planning and documenting standard operating processes.
• Receives and process sales order from clients and handles purchase orders issuance to various suppliers around the globe ensuring it is aligned with the company’s operating procedure
• Handles Purchase Orders from clients to supplier from various parts of Asia (Middle East, South Central Asia/South East Asia), Africa, European Union and U.S with terms ranging from L/C to open payment terms
• Manage logistics from supplier through to the customer. Process documentation for import, export shipments and communicates with transport companies, freight forwarder, warehouses and sales team on shipment status.
• Coordinate logistics activities, including checking product status, arranging shipments, and ensuring timely dispatch of goods.
• Compliance with customs regulations in destination for import requirements such as but not limited to chamber attestation and legalization of documents, shipment inspection (SGS/Intertek/Bureau Veritas) and ensuring that customer’s necessary import license are available prior to shipment movement.
• Acts as a liaison officer between supply orders and customer delivery orders.
• Maintain records of all purchase orders and associate documents for all processes and maintain knowledge on all open order and its status
• Perform costing and pricing on supplier proforma invoices to generate sales proforma invoices.
• PI /Order/PO processing based on forecast/customer requirements.
• Coordinate with destination forwarding agent to open import license and import permits
• Monitoring monthly orders / plan the shipments / while liaising with Lines from Container booking till BL release,
• Follow up with supplier to arrange the shipments on time/Monitoring the shipments and advise customer on shipment plans /ETA etc
• Intimating supplier about client’s needs and requirements, providing shipping instructions for smooth dispatch and follow up for documentation.
• Opening and Processing Letter of Credit and ensuring that all terms and conditions are met in regard to the issuance of documents (supplier or customer).
• Coordinates with customer the plan delivery schedule.
• Pre-shipment and Post -shipment Documentations (Preparing/Arranging necessary Shipment documents like Invoice, PL, COO, Tracking Certificates etc.)
• Track the shipment until the goods cleared and provide necessary information of shipped products with Barcode to warehouse team to register in inventory
• Purchase order processing in coordination with Sales team.
• Release purchase order and follow up with factory for production of goods along with required ETD, Shipment instructions as per the client’s requirement
• Obtaining importing country’s requirement through customers and liaising with various standardizing organizations such as BIVAC, COTECNA, SGS, and INTERTEK to meet importing country’s requirements.
• Instructions to dispatch of shipments from factory on time and follow up for Bill of Lading/documents monitoring by opening job file.
• Arranging routes and schedules, and booking cargo space with carriers
• Generating Invoices, Packing List, preparing COO for custom clearance at destination port.
• Arranging necessary documents (CNCA, CTN, SONCAP etc) for customs clearance at POD.
• Coordinating and organizing physical (pre) inspection at factory premises and paper inspections based on various product standardizing bureaus as per importing country standards.
• Coordinate with factory, forwarding agent and shipping line for Bill of Lading and related documents
• Handling LC (Letter of Credit) documentation and preparing documents in accordance with LC clauses.
• Communicate with Customer and Supplier/Factory for Logistics related matters.
• Strong follow up and day to day communication with shipping line to obtain Bill of Lading.
• Tracking of shipments/ documents and confirm the timely arrival/dispatch/delivery of the same
• Providing accurate, efficient and on time Service to Customers
• Purchase Order Processing in coordination with sales team,
• Experience in Import/Export (Sea/Air/Land) documentation and Dubai customs policy and procedures.
• Preparing, Opening and verifying Letter of Credit.
• Pre-shipment and Post-shipment Documentation for cross trade shipments
• E-Filing of Documents and Clearance of Goods through E-Mirsal II.
• Dealing with Dubai Customs Authorities regarding Registration, Standing Guarantee account, CDR account, Documents submission and making Payments.
• Negotiating and Coordinating with Liners / Forwarders for Space booking, Equipment movement etc.
• Managing Logistics, Shipment planning of Air, Sea and Land.
• Purchase Order Processing, Pre-shipment and Post-shipment Documentation.
• Coordination with C&F Agents for filing documents with Customs.
• Shipment planning of both Air & Sea Shipments.
• Coordinate with shipping lines/ Forwarders for Space booking, container movement and export stuffing.
• Co-ordination with Central Excise Authorities.
• Monitoring Payments Advance, LC etc.
• Compliance and maintenance of records as per International inspection agency Standards like WRAP & CTPAT etc
• Tracking of Export benefits / incentives from Customs
• Generation and maintenance of MIS Reports and records.
• Pre-shipment and Post-shipment Documentation.
• Supervising and Instructing the factory for arranging the cargo for shipment.
• Planning shipment schedules according to the Orders.
• Interaction with Freight Forwarder / C&F Agents for filing documents with Customs.
• Monitoring of payments - Advance, LC, Bill Discounting/Credit Bills and Submission of GR/SDF Form, Bill of Entry etc to bank.
• Filing of Monthly return/Quarterly Return to Federation of Indian Export Organisation/MPEDA/ Central Excise.
• Formulating plans to fulfil Export Obligation under Advance Licenses
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