Demand Manager
OYO Vacation Home Rental LLC (OYO ROOMS)
Total years of experience :13 years, 1 Months
OYO founded in 2013 in India, has brought a paradigm shift in the hospitality industry. Spread across 800 cities with 23000+ hotels, more than 850, 000 rooms in our inventory; OYO partners with hotels and properties creating quality living spaces for travelers worldwide. At present we are valued over $5 Billion and have started our international operations in almost 20 countries with more than 20 Million registered travelers - building brand loyalty.
Key Responsibilities
•Drive off Line Sales through rigorous calling and meeting potential clients/corporates/organizations to sell OYO Portfolio.
•Periodic market Research for finding different avenues for demand,
•Effective data mining for generating prospects
•Understand client’s requirements and tailor-pitch the product portfolio accordingly
•Efficient Planning and Executing market-site visits within assigned region, maintain and review
•Maintain and review monthly Sales Tracker of accounts and targets
As a relationship officer for ADCB bank for consumer banking division, assigned to handle business from small, medium business houses through Personal finance (Loan), Payroll accounts, Personal Loans for staff and provide customers support.
Products Handled
Personal Finance/ Loan - Being core product focus was to generate business from Personal Loans through individual clients working for listed companies and Managing portfolio of Multinational and local companies’.
Credit Cards - I have achieved targets for both products regularly to meet Monthly and Quarterly targets. Worked on listed companies to maximize credit card sale and payroll.
CASA Accounts-I keep introducing new clients to bank for both Saving & Current Account in order to increase number for credit cards from company staff and thus resulting in higher degree of business.
BCOT is assigned to branches and is a combination of branch sales and direct sales model.
• Identifying companies for corporate as well retail products and services
• Organizing presentations to Finance and HR Managers
• Maintaining strong and cordial relationship with Key Accounts Managers
• Monitoring the competition and performance of competitors
• Interacting with clients regularly to gain referrals based on quality and service
forwarding experience with aggressive coordination and control with follow up on the Bookings for the oil and gas 8 customer accounts.
•Handling team of 5 officers for our key Oil and gas client (Schlumberger)
•Receiving customer's orders and establishing an improving an order review and system entry.
•Coordinate with client on daily basis on the import and export shipment, Maintaining and tracking the order internally and externally until the proper closure.
•Timely follow up within the team and client for both inbound & outbound shipment until proper closure.
•Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients
•Perform various customer service activities, including up selling and handling new & existing accounts
•Taking ownership of complaint and queries and proactively following through to resolution.
•Maintain, grow and build long term relationships with account portfolio via phone calls, emails and job quality follow up.
•Experience in handling customs documentation and queries
Key Responsibilities
•Responsible for all sales coordination activity directly from the sales Team and had the indoor sales Targets.
•Handling directly with all the levels of clients on the rates issues / proactively file all the rates based on previous rate negotiations.
•Following up on any enquiry / issue which have been forwarded from the Client / Customer for resolution and reverting to Customer with the outcome within the stipulated deadline.
•Responding to Customer enquiries efficiently and in compliance with deadlines and global procedures.
•Answer customer service queries on a daily basis regarding order progress, cost variances, incorrect stock received, ‘no charge requests’, lost invoices/orders, deadline dates/cancellation of orders etc
•Processing the booking and Sales order as per Global Booking procedure and KPI’s, identifying the right invoicing party.
•Other duties and responsibilities as and when assigned by the management.
Completed my Master's Degree in Marketing.