Solution Architect
Al Futtaim Group
Total years of experience :14 years, 2 Months
Greenfield Implementation of ITAM & CMDB resulting in improvement in overall IT infrastructure visibility. Understand AFGs vision and goal for the digital transformation to align technical solutions with business objectives. Create Implementation plan and work with implementation vendor partner. Design scalable and efficient technical Implementation architecture and processes for ITAM & CMDB to ensure solutions are tailored to Al Futtaim Group needs. Collaborated with cross-functional teams to drive digital transformation. Design & Develop integration with central SAP system ensuring solutions resulting in reducing errors by 50% and saved an average of 20 hours per week in manual data entry. Develop and implement robust discovery and data reconciliation processes to maintain data integrity. Implement stringent data governance policies to mitigate inaccuracies and reduce duplicate records within the CMDB. Conducting extensive training workshops and interactive sessions for various stakeholders to ensure successful adoption of new systems. Established KPIs to measure ITAM/CMDB implementation effectiveness Automated reporting and dashboard solutions for real-time insights. Acted as a liaison between clients and internal teams to facilitate effective communication and alignment.
Proficient in ServiceNow platform administration, including configuring, customizing, and maintaining various modules. Led a team of over 10 ServiceNow Developers as a Solution Architect. Successfully managed a highly customized, multi-tenant complex ServiceNow environment. Identified integration gaps and provided solutions. Deployed version upgrades from Rome to San Diego and from San Diego to Tokyo. Effectively handled Next Experience UI issues and attachment encryption issues.
Responsible for the implementation & support for BMC Remedy ITSM suite, Discovery & Truesight Operations Management for global clients. Implementation of BMC Smart IT, MyIT, Smart Reporting, BMC Helix. Implemented major version upgrades & integrations with other IT systems. Data archival, FTS fortification. Implemented 0% customization tolerance and still delivered required use cases by business by configuration rather than customization. Collaborate with clients to understand business requirements & design solutions to meet their needs using BMC Remedy ITSM. Develop & implement processes & workflows Production Support BMC Remedy ITSM suite, Discovery
Technical Support Engineer (Network)