اشيش Joshi, Solution Architect

اشيش Joshi

Solution Architect

Al Futtaim Group

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Engineering in Information Technology
الخبرات
14 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 3 أشهر

Solution Architect في Al Futtaim Group
  • الإمارات العربية المتحدة - دبي
  • يوليو 2023 إلى فبراير 2024

Greenfield Implementation of ITAM & CMDB resulting in improvement in overall IT infrastructure visibility. Understand AFGs vision and goal for the digital transformation to align technical solutions with business objectives. Create Implementation plan and work with implementation vendor partner. Design scalable and efficient technical Implementation architecture and processes for ITAM & CMDB to ensure solutions are tailored to Al Futtaim Group needs. Collaborated with cross-functional teams to drive digital transformation. Design & Develop integration with central SAP system ensuring solutions resulting in reducing errors by 50% and saved an average of 20 hours per week in manual data entry. Develop and implement robust discovery and data reconciliation processes to maintain data integrity. Implement stringent data governance policies to mitigate inaccuracies and reduce duplicate records within the CMDB. Conducting extensive training workshops and interactive sessions for various stakeholders to ensure successful adoption of new systems. Established KPIs to measure ITAM/CMDB implementation effectiveness Automated reporting and dashboard solutions for real-time insights. Acted as a liaison between clients and internal teams to facilitate effective communication and alignment.

ServiceNow Architect & Service Delivery Manager في Hexaware Technologies
  • الهند - بونة
  • يناير 2020 إلى مايو 2023

Proficient in ServiceNow platform administration, including configuring, customizing, and maintaining various modules. Led a team of over 10 ServiceNow Developers as a Solution Architect. Successfully managed a highly customized, multi-tenant complex ServiceNow environment. Identified integration gaps and provided solutions. Deployed version upgrades from Rome to San Diego and from San Diego to Tokyo. Effectively handled Next Experience UI issues and attachment encryption issues.

ITSM CONSULTANT في BMC Software India Pvt. Ltd
  • الهند - بونة
  • فبراير 2013 إلى يناير 2020

Responsible for the implementation & support for BMC Remedy ITSM suite, Discovery & Truesight Operations Management for global clients. Implementation of BMC Smart IT, MyIT, Smart Reporting, BMC Helix. Implemented major version upgrades & integrations with other IT systems. Data archival, FTS fortification. Implemented 0% customization tolerance and still delivered required use cases by business by configuration rather than customization. Collaborate with clients to understand business requirements & design solutions to meet their needs using BMC Remedy ITSM. Develop & implement processes & workflows Production Support BMC Remedy ITSM suite, Discovery

ITSM Consultant في Nityo InfoTech.
  • الهند - بونة
  • أبريل 2012 إلى فبراير 2013
BMC Remedy ITSM Engineer في Vyom Labs
  • الهند - بونة
  • أكتوبر 2011 إلى أبريل 2012
Trainee JAVA/J2EE Developer في Sela Technology Solutions
  • الهند - بونة
  • يناير 2011 إلى يوليو 2011
Microsoft Technical Support Engineer في Convergys - India
  • الهند - بونة
  • سبتمبر 2009 إلى يوليو 2010

Technical Support Engineer (Network)

Technical Support Engineer في VCustomer India
  • الهند - بونة
  • فبراير 2009 إلى يوليو 2009

الخلفية التعليمية

بكالوريوس, Engineering in Information Technology
  • في University of Amravati
  • يوليو 2008
دبلوم, Electrical Engineering
  • في Govt Polytechnic Amravati
  • ديسمبر 2004

Specialties & Skills

Solution Architecture
BMC Remedy
IT Service Management
PROCESS IMPROVEMENTS
OPERATIONS
INTEGRATION
ServiceNow
BMC Remedy

التدريب و الشهادات

BMC Certified ITSM Professional (الشهادة)
تاريخ الدورة:
May 2015
صالحة لغاية:
December 2019
Salesforce Certified Force.com Developer DEV 401 (الشهادة)
تاريخ الدورة:
June 2012
صالحة لغاية:
October 2018
ITIL (الشهادة)
تاريخ الدورة:
January 2014