IS Manager
Heinz Africa and Middle East.
Total years of experience :22 years, 7 Months
1. Defining Organization system/ERP (Epicor 9) requirement after aligning the cross functional Managers.
2. Mange and support Application Development & Infrastructure support team.
3. Backup of User support for IS troubleshooting.
4. Implementation of the ERP to meet the defined objectives.
5. Establish Control Framework for Data security and authorized access.
6. Review Global and Local policy. Draft Local policies in line with Global policies.
7. Bring in operational efficiency by enhancing System setup.
8. Optimizing the System functionality / Upgrading of systems.
9. ERP Disaster Recovery Planning.
10. Review Project Plan.
11. Coordinate between cross functional team & IS service.
12. Provider for Business requirement.
13. Resource planning and schedule alignment.
14. Post implementation review and measures.
15. Sign off and closure.
As headed the IT Division, I was handling the responsibilities of infrastructure and application management. Ensuring the timely completion of each projects (both Infrastructure and Application). Creation, review and amendment of IT Policy. Adopting emerging trends and addressing industry requirements to achieve organizational objectives and profitability norms.\
1. Built up Multinational office network including Central IT office in Trivandrum -India and two data centres in Dubai and New Jersey - US.
2. Successfully re implemented i-Scala2.3 ERP system.
3. Implemented IP phone communication system
4. Implemented CITRIX server for remote access to Applications.
5. Successfully oversaw the administration and configuration of ERP System (i-Scala 2.3)
6. Managing and designing strategic plans for IT Division.
Handled the process as Technical Project Manager for new ERP system (ORION Enterprise Edition 10.6) Implementation. Mapped business solution & requirement to system solutions while ensuring the completion and delivery of modules on time. Generation of reports and information vital to the business. Design and development of in-house applications for different departments. Coordinating functional process heads and technical team by providing technical and domain knowledge.
Noteworthy Milestones:
1. Pivotal in managing the application and database installation and maintenance.
2. Successfully oversaw the administration and configuration of ERP System (ORION 10.6)
3. Designed software applications & utilities for different divisions for the ease of their day to day operations such as
4. Generated scheduled and ad-hoc reports for Management, Sales Division, Accounts and Finance Division and Logistics Division.
5. Significantly involved in managing, controlling & providing first level IT Support for the entire organization.
6. Made the ERP system LIVE on scheduled date.
7. Designed and developed Bill of Entry Application for the company based on the standards specified by Dubai Customs.
8. Provided guidelines for IT infrastructure improvement and maintenance.
9. Member of IT Strategy design team of the company.
Member of Software Development team of National Bank of Oman and involved in the Design, Development, Testing and Delivery of in house Applications.
Noteworthy Milestones
1. Stellar role in design and development of automating the:
Back Office system
Clearing House System
Cheque Collection System
Special Clearing section
SMS Banking
Fingerprint and Smart Card Registration System
2. eived appreciation email from the Assistant General Manager of National Bank of Oman for the completion of Cheque Collection system and Special Clearing System.
3. ked with multiple project teams.
Lead a team of 5 Software Developers & handling the entire SDLC.
Noteworthy Milestones
1. spearheaded operations involving the development of:
HR Solutions for large Scale Industries
Private Banking and Co-Op- Banking Solutions.
School and College Administration software.