IT Specialist and Office Manager
Red Event Services LLC
Total years of experience :28 years, 3 Months
Report to Stake holders:
Manage:
IT
Warehouse
Logistics
Assist
Admin
HR
Finance
Operations, Transport, Purchase, MEP
Report to Stake Holders & Principal
Manage:
School Curriculum online
Student Identification
IT Systems and Infrastructure
Current Responsibilities & Competence - IT & Facilities
Information and Communication Systems. (ERP)
Develop detailed Information Systems for the Group in IT, Facilities, HR, Inventory, Logistics, CRM Retail & Restaurant & Call Center.
Participate in all strategic decision making, development of policy and procedures including safety security and disaster recovery.
Ensure timely provision of resources, smooth operation over-all passive and direct operations.
Information Technology.
Office 365, Google Suites, Amazon Web Services, Woo-Ecommerce, Odoo
Zoom, Microsoft Team, Google Meet, Bitrix24, CISCO Webex,
Maintain, OS, Server & Systems Hardware and Software at peak performance.
Including Standalone Servers, Exchange, SQL, Oracle, or on HYPER-V, Firewall’s, APPLE IOS, Company network infrastructure & Wi-Fi.
Well Versed with Microsoft Office.
ETISALAT M2M AND B2B point of contact.
PBX Telephone systems. (PANASONIC, CISCO, AVAYA, Grand stream)
IP CCTV systems and Digital signage.
ISO Certified 18th December 2018
Facilities management
Monitor and ensure Continuity, Safety and Cleanliness maintained at all times.
Controlling Facilities budgets and daily purchases.
Ensuring the Profit Centers are effectively run while maintaining healthy cost control.
Updating incoming and outgoing IT & Facilities related bills & invoices
Regular interaction, Store Managers, Brand Managers Event Managers and Warehouse Supervisors.
Event Management
Overseeing budget, control and execution of critical in-house requirements for events at HO and sites, such as musical performances, drama, concerts & literary events
Staff Accommodation
Source & Maintain Staff accommodation.
Check for Safe and Clean Environments.
Address apartment problems with timely correction.
Procurement.
Purchase requisition sourcing, evaluate & Vendor selection, establishing direct link with suppliers and service contractors and deal negotiations.
Point of Sale systems. (MICROS, FEDELIO, MRMS, LS-RETAIL, Shawman and Crux)
Support HR
Time and Attendance on a daily basis to ensure accurate, End of month salary disbursement.
Assistance to the recruitment of staff in languages of Hindi, Bengali and a little Marathi.
In-house Entry and Basic Training of all staff on IT usage and Facilities Safety and emergency procedures.
Manage all Facilities Profit Centers.
Etisalat/Du B2B and other services.
Retail & Restaurant: Micros Fidelio & Shawman POS
Manage all Profit Centers for Retail & Restaurants.
IT Infrastructure - Active Directory Servers, Share Point, iCampus Server, Azure, Microsoft 365, Teams, V-LAN, Access Points, CCTV
Online Infrastructure - Website - School Portal (Payment/SMS/Information/Calendar/Meeting/Reports) WordPress Content Management
e-Commerce & Online Learning Resources - NWEA-MAP, GL Learning-KHDA, Perfect Purity, SEESAW, NEARPOD, SAAVAS, Achieve 3000, TurnItIn, J-Store, I Read Arabic,
Semester Vise Report Creation & Generation - Assistance to Teachers Report authenticity.
Teacher Training- for all IT Services related their work, not just improving but enhancing the use of services efficiently.
Echo-Friendly: Upgrade Documentation and move towards Paperless Echo-Friendly School by harnessing Technology
Logistics Assistance to MSO.
Assistance to HR with regards to Digital Transformation and Forms Upgrade. Drafting the Schools enhanced IT policy.
Report to:
Board of Directors, & Stakeholders
the Following
Warehouse, Facilities, Properties, Production
MEP, Logistics,
Assist the Following:
Accounts, HR, Admin
The Group Established in 2005 comprises of a family of diversified companies in maintenance (OIL &GAS), retail and restaurant.
Report to the Board of Directors and Stake Holders
Manage:
IT Infrastructure / ERP
Properties
Warehouse and Facilities
Logistics
Assist:
HR, Admin, Finance
A Safety and Security Company more reserved to Defence and Security of the U.A.E and personal shooting ranges of High dignitaries in the UAE and GCC
My responsibility was to INSTALL/SERVICE&MAINTAIN equipment provided to the government.
Co-ordinate and organise all events related to exhibitions in Abu Dhabi and Dubai
Liaise with our owner and with our parent
Customer Sales/Support/Solutions).
Primary responsibilities include the following:-
Address Customer complaints and resolve at the office or over Phone, or at the customers location.
Matching and exceeding sales quotas, through retail and distribution sales.
Working with business owners to develop online presence
Product Evaluation and Pricing.
Timely communication of issues with respective corporate heads,
Establishing and maintaining a process for keeping in the loop. -Ability to make timely decisions in support of customer requirements and project Team needs
Personal time management.
Strategic sourcing, Technically evaluate and timely Procurement
of material in and around Dubai.
Negotiating deals with my suppliers and customers
Technical Support to walk in customers on all platforms
Create strategic marketing concepts to give a cutting edge over
our competitors.
Update our customers on new products through our technical bulletin.
Netsoft being a new entrant into the Indian Market
Recruitment and Training for both sales and support.
Design and Implement working infrastructure
Building up a strong customer database
Strategic Pricing and Positioning of products.
Develop and Maintain Vendor relations.
Co-ordinate with US Head Office
Network Solution, Design and Implementation to Sales team.
Implement and streamline Customer Service functions,
Le. CallMonitor, Response Time, Turn around Time
Design a reward system based on over all performance of Engineers.
Standardization of reports, Le. Call, Installation, Quality Assurance and Satisfaction Feed Back
Design and Implement Daily On-Line Customer Complaint and Engineer Call analysis System.
Liaison with sales I extend Technical Support to Pre/Post Sales activities, Le. estimate, feasibility, design and implement sales commitments for networking Solutions.
Started as a trainee and resigned as an Ass. Regional Manager
Supervised the IT operations for Mumbai
ACHIVEMENTS
Implemented BOLT for Bombay Stock Exchange 1991
Implemented the first Cross Network Platform Novel Netware and Windows 3.13 for Mazagon Docks.
Implemented the first Tele-Support Service India for Dell Inc. (USA in 1995
located at most major Malls (retail Children’s Cloths
Computer Application Economics Marketing
Mechanical Workshop,Workshop Calculation, Technical Drawing,