Manager IT & MIS
Sharjah Airport International Free Zone (SAIF-Zone)
Total years of experience :27 years, 7 Months
• Managing the IT department in accordance with organizational policies and goals. Additional responsibilities are to ensure business operations utilize information systems to improve efficiency, ensuring correct functioning of the company’s information processing system.
• To plan, coordinate and supervise the implementation of management information system and business processes to facilitator and enhance company operations.
• Responsibility for the ongoing management of information security policies, procedures and technical systems in order to maintain confidentiality, integrity and availability of all information systems
• Ensure that access control, disaster recovery, business continuity, incident response and risk management needs of the organization are properly addressed.
• Project Manger for an Oracle ERP solution implementation.
• Recommending IT Budget requirement for the group, establishing budget guidelines and operating within the designated approved budget.
• Experienced in managing a team and interacting with vendors and external support agencies.
• Provide inputs as member of senior management team in developing the strategy and business plans for all departments
• Monitor new developments in the IT field and evaluate their applicability to the company.
• Develop training plan for all employees on different systems running in the company.
• Ensure high availability of IT infrastructure and systems at all times for all employees.
• virtualization solution VMware & Virtual Iron
• E-service Portal with Payment Gateway using MS SharePoint
• Self services Kiosk machines
• GIS (Geographic Information Systems)
- Project Engineering Manager
• Calculation of service tasks to be performed during project execution.
• Forecasting of human resources in accordance with Project Manager.
• Procurement of Human Resources, including Installers, Engineers.
• Determine communication concept and escalation procedure for service part.
• Create update and control project time schedule and plan resources (service related part, I&C, after sales)
• Structuring and establishing the Professional Services like Spare Log.
• Support the PM in defining the Operation Support Agreement (OSA) and/or Service Level Agreement (SLA) which defines the level of service purchased by the customer.
• Plan and finalize all acceptance procedures.
• Execute claim management, which includes reporting costs to the commercial head of the accounts.
• Evaluate and implement cost reduction measures for the project.
• Was fully responsible as a PEM for the following accounts: QTEL-Qatar and Iraphone-Iran.
- Technical Configuration Manager
• Bidding and negotiation, Order realization, Implementation and After Sales support, e.g. network optimization.
• Doing the job in a competent, efficient, productive and cost-effective manner with regard to quality and time to the satisfaction of customers.
• Support, establish and perform know-how transfer to other Colleagues in the department.
• Analyzing the new products and features for the new releases.
• Presenting / Training Sales & Customers on the latest technology related to OMC (GPRS & UMTS).
• Technical Support Engineer for GSM network.
• Plan the Database for the GPRS nodes (SGSN & GGSN).
• Offer solutions and/or consultancy to Siemens project teams and service personnel on how to tackle SW related problems.
• Was fully responsible as a TCM for the following accounts: MTC-Kuwait, QTEL-Qatar, Omantel-Oman, Sabafon-Yemen, Fastlink-Jordan, Libancell-Lebanon, Spacetel-Syria, Asiacell-Iraq, Mobilink and Ufone - Pakistan.
• Implementing and Designing of the Network
• Implement and Manage Windows NT Environment
• DBA for MS SQL Database.
• Programming in Power Builder for internal Application.
• Monitoring, designing & Configuration the Web Site.
• Internet / Intranet Applications & System Administration.
• Evaluate & analyze new products in the market & suggestion for purchasing them.
• Coordinate with the other departments to increase the computer efficiency.
• Responsible for Multimedia Presentation & Designing Posters.
• Troubleshooting all hardware and software problems (Networks, Internet, PCs, Peripherals, Operating systems and applications).
• Providing professional IT solutions for department requirements.
• Planning Mail Server, Fax Server, E-Business, Geographic Information System (GIS) and Smart Card solutions.
• Site Survey for Networking & Maintenance Contract
• Product Manager for some product like MS solution, Visioneer & SoftBoard
• Quality Check Test for the following:
1- LETTER OF CREDIT (L / C).
2- LETTER OF GUARANTEE (L / G).
3- BILLS FOR COLLECTIONS (B / C).
4- ADVICE SYSTEM.
5- SWIFT SYSTEM.
• Programming in PL/SQL language.
• Programming on Oracle (FORMS 3 & SQL REPORT WRITER) under UNIX Platform.
• Programming on Oracle (Developer 2000 \[FORMS 4.5 & REPORT 2.5\]).
• Giving special training for Sales Department.
• Account Sales Manager for Universities. (Training Courses).
• Giving special courses in AutoCAD R12 (2D and 3D)
• Giving training courses in MS products (DOS, WINDOWS, WORD, EXCEL)
• H/W and S/W Support
• Network Establishment including, (Cabling, Hubs and Routers)
• Training on the SUN workstations
• Training on the maintenance of AST and Apple Macintosh PCs.
