Marietta Tumang

Compile and administrate day to day activities with regards to Fit Out Design works, starting from receiving request, prepare quotes, No Objection Certificate (NOC), follow up with clients for approval, response to inquiries for the concerned parties, prepare weekly, monthly, quarterly, and annual reports on the state of Fit out Projects in hand to the senior management. Updating Fit out projects database including various documents controller tasks.

Key Responsibilities: • Management & Office Administration for Strategy & Development Fit Out Design & Construction • Personal Assistant & Administration for Engineering Maintenance & Operation (MEP) • Management & Administration for Commercial Project • Management & Administration cum Document Controller for Project Database & Contract Field

Main Task: • Archive & Updates of Main Fit out Delivery Tracker in daily basis, starting to receive request for Quotation and NOC Projects • Archive and updates in Fit Out tracker, ROM issue & approval, Quotation issue & approval, NOC issue, Assigned PM, Iproc, work order issued, permit to work, Work Mobilization Plan Schedule, Purchase order Issuance, LPO, payment & invoice details & Completion Certificate report, closing documents, as built. • Prepare Memorandum under Design Stage, for Quotation & NOC Projects, in hand to the General manager of Fit out for sign approval and send to stakeholders. • Issue Quotation project to Stakeholder for approval and follow up for the budget transfer approval Iproc & LPO., material approval and delivery schedule. including work service order send to the contractor, permit to work, mobilization plan schedule & kick of meeting to proceed for the construction. • Issue NOC project to Stakeholder (Non-objection Letter), for their request, including approved scope of works, Material submittals, drawings & MSRA, and coordinating with FOC manager for Engineer allocation. • Support & Coordination with Fit out Design & Construction departments in day-to-day activities, Monitoring NOC & Quotation projects updates • Prepare updated Fit Out Tracker weekly report, for Quotation & NOC Projects, uploading in Microsoft SQL and Tableau for Director review, general manager, stakeholders review. • Archive and updating NOC projects with the duration review days and preparing monthly, quarterly report as require by the Head of Fit Out & line managers.

Main Task: • Personal Assistant of Director in day to day activities including, Preparing & drafting IMS Business procedure in Visio workflow, Preparing Item master List (material data sheets) for Store & l logistics’ requirement for each project, Raising Indent in FMS Application Including SRF, WSO, LPO, Updating Manpower Mobilization & Demobilization database • Coordinates & Archives updates for Facilities Management Project Mobilization database & Contract field. • Support and Coordinates Operational audit for Training & Quality Soft Services and Hard Services. Archive and Maintaining the file updates for weekly training. • Support and Coordinator for each department Commercial, Procurement, Store & Logistics, EMCO, Camp, Transport, ESS, Waste Management. including approval for indent, Purchase Order, Work service order, LPO Approval & payment.

Responsibility :
 To provide HR administrative duties to Government Relations Team including crew mobilization and demobilization travel arrangements, MOL & Immigration online visa application, assembling and summarizing of data; compiling reports, creating travel requisitions, maintaining filing systems and record retention.
 Clerical assistance Government portal used for visa applications, organizes, update and maintain personnel files and HR database.
 Liaise with candidates or employees for various government related queries
 Arranging crew mobilization to respective project sites, flights, accommodation and transport for crew as per site requirements.
 Preparing Employment contracts and other documentation for mobilization.
 Arranging site crew demobilization process. Booking flights and arranging travel documents. Facilitates visa cancellation process.
 Arranging miscellaneous visas for new and existing site employees and office staff. Arranging visa medicals for processing visas.
 Supports special projects and completes other responsibilities associated with the position as may be appropriate.
Purpose of Summary Duties and Obligation.
 Secretary Cum HR administrative, Reception duties, Customer service, Customer Database, PA of GM.
Principal Responsibilities
Administration
 To provide Administrative support to main reception as well as other departments including data entry, filling, faxing any other administrative tasks required. Support with booking and coordinating meetings, conferences and functions together with associated tasks including lunches and refreshments to facilitate the management’s roles. Ordering and maintaining stationary and equipment’s supplies.
 Responsible for general administrator to support the smooth running of the office, including photo copying, binding, taking messages, and passing on, managing faxes and corresponding via e mail as appropriate. Provide support to the HR Manager and to the Management Team. responsible for courier collections and deliveries as required by the business & stock replenishment, purchasing office supplies, resolving queries with visitors, vehicles facilitate & maintenance.

Customer Service Responsibilities:
 Single points of contact for their customer.
 Answer inbound calls, as well as assist customers who have specific inquiries. Log helpdesk issues from customers database.
 Build customer's interest in the services and products offered by the company. And Check with the procurement department for availability of stocks.
 Receive simple service problems and escalated complex service issues. Obtain customer information such as name, address, payment method etc. and enter orders into computer as well as allocate jobs to Mobile Van Operations. Document all calls with regards to customer inquires accurately.
 Manage helpdesk cases end to end to make sure target SLA”s are maintained & Facilitate information requests from internal supports tiers to their customers.
 Follow up on initial contacts by telephone/email/chat in order to solicit sales for products or
services. Close and submit service orders/job cards and accounts reconciliation on daily basis.
Provide after service. And call to customers to understand their experience and document that accordingly for future business direction.
 Update the existing databases with changes and the status of each customer/ prospective customer. Run daily reporting task, Monitor and act upon all initial communication to helpdesk.
 Liaise with the reporting manager to understand monthly sales targets and provide
feedback on actual sales on a weekly basis.
Essentials Skills Experience
 Log help desk issues from customers database. Clear spoken English and excellent written skills & Ability to follow prescribed processes, Diligent at keeping records up to date, Previous experience of using call logging, Ability to work well individually Call Center, Customer service administrator, Customer service executive, Customer service call Center operative, Customer interaction Center agent.

Job Description for MEP and Retail operation:
 In touch of all inquiry and query updating the system entering request preparing quotation, sending quotation, email correspondent, preparing schedule data encoder clearing STR and OPR after job completion.

Job Description Operation in charge coordinator :
 Assisting operation for scheduling updating system from pending job to in progress, calling clients for the schedule confirmation, preparing quotation and taking approval confirmation, updating purchase to the job card, follow up schedule for parts ready, organizing team schedule in each location to reduce delayed appointment
Operation in charge Purchasing Department :
Duties and responsibilities
 Stock, Documentation, Advisory, Monitoring, Management, Procurement, Contractual, conclusion
Job description
The main duty of the purchasing department is to supply every other department with the material needed to perform the task required, documentation to maintain and file as a part of its job requirement for materials or products need to operate PO when ordering products and services. monitoring maintain procedure for inventory or stock need to be on hand, management maintaining the policy and ensuring that all purchase adhere to choosing the supplier that the company will deal the legal interaction managing any SLA;s service agreement that may be in place any master agreement between the supplier and company Budgeting costing and cost saving after reviewing information available.

Principal Duties and Responsibilities
 General customer services both to internal and external customers.
 Merchandising according to color flow and story name of the products as well as arranging the distribution of promotional materials and using points of sales materials to boost revenue.
 Handling the cash registers and responsible of making daily sales summary reports and do the banking weekly sales.
 Maintaining the brand image of the products and organizing the effective replacement of stocks so fast selling are always available to customer.
 Duty bound for achieving monthly sales targets allotted to each brand.
 Excellent customer service and selling with a view to meet customer’s need and satisfaction by building relationships with key standards.
 Initiate marketing strategy to update the clients for new lines of product, through various events and special offers by maintaining updated customers data base.
 Built strong sales and consultative relationships with assigned dealer base.
 Encouraged enrollment and offered consultation regarding current dealer products and service selections.
 Presented marketing plans, trends, and additional suggestions to client.
 Reviewed changes to the marketplace and assisted dealer base in adjusting
 Maintained documentation on dealer communications, including customer service opportunities and complaints.
 Promoted customer acquisition, retention and responses while improving brand awareness client ROI.