Administrative Assistant
Munshaat Real Estate Projects Co. K.S.C (Public)
Total years of experience :11 years, 7 Months
-Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
-Open, sort, and distribute incoming correspondence, including faxes and email.
-Ensure timely payments of all bills in line with established financial procedures and regulations.
-Ensuring proper documentation of payment vouchers and all other supporting documents
-Manage the preparation and monitoring of service providers’ contracts.
-Set up and oversee administrative policies and procedures for offices and/or organizations
-Compiles data for reports, types and distributes reports as requested.
-Maintains calendar, schedules meetings and appointments for department head.
-Assist in preparation of financial statements and reports.
- Participate in planning and preparing the operational programs for human resource
- Preparing all employment decisions, resignations and vacations.
- Preparing all payroll and wages for the employees.
- Open bank accounts for the new employees .
- Coordinate and administer on the system requirement for the process of performance -management.
- Preparing the annual contracts of all staff.
- Responsible for keeping personnel files as systematized according to the instructions.
- Prepare all official correspondence relating to probation confirmations, salary certificates, disciplinary issues and the miscellaneous letters as per approved employee request in a timely manner.
- Generating Reports when assigned to Record management updates.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Assist in the preparation of regularly scheduled reports.
- Order office supplies and research new deals and suppliers.
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Inform and suggest new banking products to customers
- Provide information to customers on their account status and account balances.
- Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
- Ensure that customers’ confidential information is properly protected and only used for official purposes.
- Contact customers to notify them that check orders and/or Debit & Credit cards are ready to pick up at the bank.
- Research customer questions regarding electronic funds transfers and to initiate register on personal internet banking website to use the services of HSBC and solving the technical issues.
-Open and close the availability as and when required of 32 hotels & Apartments in all the GDs channels, IDs channels and the hotels website.
-Configuring rates on the hotels management system.
-Understand the hotels’ policy on guaranteed reservation cancellation and No-Show.
-Handle daily correspondence. Respond to inquiries and makes reservations as needed.
-Know the selling status, rates and benefits of all packages plans.
-Know the type of rooms available as well as their location and layout.
-Take the responsibility of the unfinished tasks by applying all possible fair means.
-Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
-Promote the Hotel's (and ICHG) products and services.
-Develop and maintain a regular pattern of calls.
-Prepare and execute action plans which increase reservation sales and associated business.
-Record and process reservations made by phone, fax and e-mail.
-Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
-To be aware of all front office procedures and assist with reception duties when required.
-Handling Inbound calls for Etisalat communications Co.
-Handling customer’s inquiries and making sure that a customer is fully satisfied.
-Developing solving problems skills, ability to handle rejection and cold calling.
-Be proactive in regard to the improvement of processes and procedures.
-Working as a part of a team to ensure excellent phone manner, great teamwork spirit and create team momentum.
-Had the honor to serve with the United Nations - African Union Hybrid Mission in DARFUR as a communication and interpretation specialist.
-Worked as a communication specialist, ensuring that proper and reliable communication is achieved between multinational military contingents.
-Provided simultaneous Interpretation from English into Arabic and vice-versa.
Project Management Professional
-Strategic Human Resource Management -Engagement of Employees and Organisational Learning -Leadership Development and Performance Management -Global Resourcing, Talent and Reward Management -Managing Employment Relations and Employment Law -Business Research Methods
Human Resources Management
