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Ashraf AlHowaidi, administrative clerk

Ashraf AlHowaidi

administrative clerk·saudi aramco sponsored by isam kabani

Saudi Arabia

Bachelor's degree, information technology and computing

Work experience

Total years of experience: 15 years, 9 months

administrative clerk

May 2024 - June 2024

saudi aramco sponsored by isam kabani

Dammam, Saudi Arabia

May 2024 - June 2024

Emailing
distributing jobs
monitoring pending cases
answering calls
etc.
Company industry:
Construction & Building
Job role:
Oil and Gas

Contact Center Representative (CCR)

May 2021 - July 2022

Saudi British Bank-SABB

Khobar, Saudi Arabia

May 2021 - July 2022

Company industry:
Banking

Senior Customer Service Representative

May 2007 - July 2022

The Saudi British Bank - SABB

Khobar, Saudi Arabia

May 2007 - July 2022

Senior Customer Service Representative 18/05/2007 - till date
Qatif Branch

Position includes: Administrating accounts, applying principles of accounting on daily reports, archiving files, serving customers using new technology (TCR), money transfer and exchange activities local and international. Loans Approval.
Company industry:
Banking
Job role:
Customer Service and Call Center

senior customer service representative

May 2007 - July 2022

The Saudi British Bank - SABB

Khobar, Saudi Arabia

May 2007 - July 2022

Company industry:
Banking

Customer Relation Representative (CRR)

September 2020 - April 2021

Saudi British Bank – SABB

Khobar, Saudi Arabia

September 2020 - April 2021

Supporting the merge project
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Representative (CSR)

July 2019 - August 2020

Saudi Hollandi Bank

Qatif, Saudi Arabia

July 2019 - August 2020

• Maintains solid customer relationship
Company industry:
Banking
Job role:
Customer Service and Call Center

call center agent

August 2019 - May 2020

The Saudi British Bank - SABB

Khobar, Saudi Arabia

August 2019 - May 2020

working in services and sales
as well as
Emailing
supervising
problem solving
time management
etc.
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Services Representative

February 2006 - April 2006

Samba Bank

Dammam, Saudi Arabia

February 2006 - April 2006

Customer Services Rep 11/02/2006 - 19/04/2006
Samba Bank

Been oriented in all units of the bank, as part of an Internship.

Skills
- Excellent English written and spoken
- English typing 45 w/m
- Computer skills (MS. Word, MS. Excel, MS. Power Point)
- Well organized ( Scheduling, arranging meetings, organizing and archiving and dealing with data bases)
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Representative

February 2006 - April 2006

SAMBA Bank,

Dammam, Saudi Arabia

February 2006 - April 2006

Company industry:
Banking
Job role:
Customer Service and Call Center

Summer

January 1999 - January 1999

Saudi Aramco

Dhahran Al Janoub, Saudi Arabia

January 1999 - January 1999

training
Company industry:
Oil & Gas
Job role:
Engineering

Education

Arab Open University

July 2014

July 2014

Bachelor's degree, information technology and computing

Saudi Arabia

Arab Open University

June 2014

June 2014

Bachelor's degree, Information Technology and Computing

Saudi Arabia

working as customer service representative where i open accounts and update information also dealing with shares market to be support for enquirers and updating as well as solving any kind of problem the customers facing and acting supervisor

Institute of Public Administration

April 2006

April 2006

Diploma, Accounting

Saudi Arabia

Diploma of Accounting 04/19/2006 Grade 88.3 /100 Institute of Public Administration Dammam

Institute of Public Administration

April 2006

April 2006

Diploma, Accounting

Saudi Arabia

Skills

Payroll Processing
Expert
Payroll Processing
Expert
Typing Skills
Expert
Typing Skills
Expert
Administration
Expert
Administration
Expert
Money Transfer
Expert
Money Transfer
Expert
ASCP
Expert
ASCP
Expert
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ARCHIVING
Intermediate
ARCHIVING
Intermediate
ASCP
Beginner
ASCP
Beginner
BANKING
Expert
BANKING
Expert
BUSINESS WRITING
Expert
BUSINESS WRITING
Expert
EXCHANGE
Intermediate
EXCHANGE
Intermediate
FOREIGN EXCHANGE
Intermediate
FOREIGN EXCHANGE
Intermediate
LENDING
Beginner
LENDING
Beginner
LOANS
Intermediate
LOANS
Intermediate
MONEY TRANSFER
Expert
MONEY TRANSFER
Expert
typing skill
Expert
typing skill
Expert
problem solving
Expert
problem solving
Expert
teamwork
Expert
teamwork
Expert
self-motivation / management
Expert
self-motivation / management
Expert
typing
Expert
typing
Expert
training new staff
Expert
training new staff
Expert
Administration
Expert
Administration
Expert
Samba
Expert
Samba
Expert
Money
Expert
Money
Expert
BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PUBLIC ADMINISTRATION
Intermediate
PUBLIC ADMINISTRATION
Intermediate
WRITING
Intermediate
WRITING
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Professional English
Principles of Accounting
Power Bi Course
Project Management Professional Course
in recognition of superior service
Nov 2012
supervisory management skills
May 2012 - May 2012
professional English business writing skills
Mar 2013

Hobbies

  • playing football, swimming and fitness
    i was a player in alkhaleej culb when i was bwteen 10 years to 15 years as swimmer playing football with freinds and participating in some football championships