Operation Manager
Damas
Total years of experience :9 years, 5 Months
Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Oversee overall financial management, planning, systems and controls.
Management of agency budget in coordination with the Executive Director.
Development of individual program budgets
Invoicing to funding sources, including calculation of completed units of service.
Payroll management, including tabulation of accrued employee benefits.
Disbursement of checks for agency expenses.
Organization of fiscal documents.
Regular meetings with Executive Director around fiscal planning.
Supervise and coach office manager on a weekly basis.
- Daily running of the store.
- Acting as Area manager for 2 stores.
- Create store layout for 3 locations to achieve maximum sales.
- Trains and promotes high customer service standards.
- Initiates and promotes highest standards, (in store training).
- Plans and organizes key/promotional events.
- Seek opportunities to promote sales
- Decides store layout and stock positioning
- Manages stock availability
- Ensures store achieves defined stockless targets.
- Decides where to obtain current info.
- Dealing with customers & solving customers complains.
- Staff training and development.
- Staff and store budgets.
- Staff management.
- Sales targets.
- Maintaining visual merchandising standard.
- Stock control.
- Cash reconciliation and banking.
- Administration.
- Shrinkage and controlling stock loss.
- Managing stock take
- Monitoring costs, stock and products.
- Daily staff planner.
- Daily staff planner, Weekly staff schedule and managing the staff annual leave planner.
- Rolling out new initiatives.
- Healthy and safety.
Buying for the brand.
- Sales and “bottom-line” profits of the store.
- Recruit, hire, train, evaluate and counsel store employees.
- Develop and implement employee performance evaluations and improvement plans.
- Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
- Resolve customer problems or complaints by determining optimal solutions.
- Ensure interior and exterior of store is maintained to company standards.
- Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
- Provide exceptional customer service and ensure the employees also provide the same level of service.
- Communicate, execute, and manage marketing and merchandising programs.
- Conduct regular store meetings.
- Ensure employee awareness of safety and emergency procedures.
- Maintain adequate store supplies..
- Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
- Successful candidates should be able to cite significant achievements, demonstrating their ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.
- Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center.
Daily running of the store.
- Dealing with customers & solving customers complains.
- Staff training and development.
- Staff management.
- Sales targets.
- Maintaining visual merchandising standard.
- Stock control.
- Cash reconciliation and banking.
- Administration.
- Shrinkage and controlling stock loss.
- Managing stock take
- Daily staff planner.
- Daily staff planner, Weekly staff schedule and managing the staff annual leave planner.
- Rolling out new initiatives.
- Healthy and safety.
Computer Software.