IT Support Engineer
Kfh Capital Investments Company
Total years of experience :11 years, 7 Months
Provide technical support for business applications software, hardware, and networking issues.
Provide technical support for clients experiencing hardware, Software, and networking issues.
- Design and develope many small local websites with bootstrap and php .
- Increase my development and programming skills in php and laravel frameworks .
- Increase my technical skills for web development environment .
- Increase my knowledge about SEO and Digital Marketing .
- Control the Ministry's databases in terms of
making sure that these data are correct and in
compliance with the law, monitoring and
evaluation for employees working and prepare a
report of the results.
- Insert customer' data on the Ministry's database
with the ability to update these data or extract
reports on them to the administration.
- Automated control of automated exchange
operations for pensioners and ensuring their
authenticity.
- Dealing with customers, assimilating them and
understanding their requirements.
- Develop and manage e-commerce websites with
Magento
- Manage online SEO campaign strategy, keyword
research, onsite optimization, offsite optimization
and work on analytics reporting to identify the
customer behavior journey to understand the
overall effectiveness of the campaign
SEP 2007 - JUL 2011: Bachelor of Computer Science, Computer Science Department, Faculty of Computers and Information, Menoufia University, Shebin El-kom, Menoufia, Egypt. Accumulative Grade: Very Good. Graduation Project: Smart On-line Air Flight Company. Graduation Project Grade: Excellent.