English Instructor
E-Planet
Total years of experience :17 years, 3 Months
, track student progress and present the information to parents, create tests, create and reinforce classroom rules, work with school administration prepare students for standardized tests, and manage students outside the classroom, such as in school hallways, detention
Played an integral role in the ongoing relationships being built with every client that visits my property.
Monitor all inquiries for reservation and manage all communication with clients for hotel rates.
Administer all guests’ checkout / check in on everyday basis and ensure compliance to all
established manual and computer procedures.
Represent hotel night manager, guest relations officer and airport representative.
Participate night audit, review all transactions done to guests’ accounts, administer all cashier functions and perform efficient cash drawer accurately and ensure accuracy in calculating all credit card payments then record them as database and for future use.
Developed an effective cross selling (up-selling) and phone selling technique.
Excel and exceed guests’ expectations by organizing and monitoring work between the bell desk and the front office sub sections
Meet, greet and assist arriving guests with luggage, escort and deliver luggage soon after check in, move room and store luggage upon checkout.
Supervise, train, hire, evaluate, schedule and arrange work bell team, make sure they are up to standards.
Aware of all hotel, guests, room types, Outlets, events, emergency exits and staff.
Efficiently handle and reply to guests’ questions, requests, inquires, transportation, amenities delivery.
Intermediate Level of German
Obtained BA