sales&marketing officer
emirates islamic bank
Total years of experience :5 years, 5 Months
• Assist Back office in maintaining all deals and customer records.
• Develop broad product knowledge to handle customer deals.
• Maintain regular telephonic contacts with assigned clients to assist in the deal flow
• Develop and solicit individual client base for the UAE brokerage operation.
• Assist in preparing market commentary for clients and ensure timely delivery.
• Quote and execute deals inline with advised parameters to maintain profitability on deals.
• Maintain, update and provide MIS reports in order to keep accounts track of
Customer’s profitability
• Maintain regular telephonic contact and visit assigned clients to assist deal flow.
• Handle all accounts related procedures in the secondary market.
• Handle all customer queries in relation to the account, exchange and listed instruments.
• Adhere to the desk service standards and operating procedures whilst operating deal flow.
Job Nature & Activities:
-Managing and supervising the call center floor.
-Handling team daily reports (Attendance & Productivity).
-Handling escalated calls and tough customers.
-Helping the service manager in his activates.
-Preparing & arranging for team meeting & outage.
- Dubai Islamic Bank - Call Center - (Dubai - UAE):
(Call Center Agent from November 2005 to July 2007)
Job Nature & Activities:
-Dealing with all types of bank products:
(Credit cards, Real Estate Finance, Car Finance, Personal Finance… etc.)
-Dealing with all types of customers.
-Body Training for the new agents.
-Provide Help and assistant to other agents.
-Making reports & supporting team leaders.
Projects:
-Participating in the UAT during the IVR upgrade project.