Operation and Marketing Manager
Golden Class Group
Total years of experience :10 years, 4 Months
Developed plans for managing/retaining talent inside organization and for improving leadership strength.
Developed operational functions essential for increasing firm’s productivity such as product promotion and placement - Evaluated and
established standards and guideline that were to be followed by all production departments.
Monitored company policies and developed new operational procedures for firm in order to increase efficiency.
Marketing and Business Development
Develop marketing plans, budgets and campaigns for new and existing product lines. Coordinate with administrators, staff on
business/marketing plans produce marketing materials and advertise and publicize services. Identify opportunities for development of new
products and lines of business.
Responsible for developing new business initiatives, assessing new markets, and analyzing business opportunities. Conduct financial
feasibility studies and develop proposals for new product lines. Identify potential business partners, coordinate with product sales
representatives, initiate proposals, and negotiate contracts
Studying target market and segmenting it according to needs of different customer groups.
Continuously evaluating strength/weakness points of the company from customer perspective.
Identifying and reporting available opportunities and expected threatens.
Acting and proposing actions to solve customer problems and improve service level.
Following up and updating online channels.
Ashraf Ahmad 3
Communications
In charge of sales revenue and collection.
Ensure that all monthly and periodic reports as required by management are delivered on time.
Ensure all processes, functions and systems are in place.
Launched several new product categories successfully and introduce new brands to clients.
Give proposals and enter into discussions regarding new products, promotions and Create business plans.
Analyzing customer follow up calls and their feedback.
Maintain existing clients and gain new clients.
Keep the stuff updated and refreshed through Product and sales training.
Handling objections and customer service.
Building a giant data base of the most VIPs customers
Set the store schedule, and ensure proper staffing coverage, including backfilling for sales reps when necessary.
Responsible for corporate marketing budget. Develop annual marketing plan and budget for the company. Participates in development
of annual business plan. Prepare monthly reports for CEO and track budget expenditures throughout the year.
Develops and implements department-specific fiscal plans including but not limited to departmental budgets, compliance and
monitoring of budgeted parameters. Takes appropriate corrective action while providing organization and direction for resource
allocation according to the scope of services.
Manages department within budget
Employee Satisfaction Responsibilities
Demonstrate actions that reflect a pro-active approach to identify and respond to employee issues.
Effectively communicates employee satisfaction finds with employees as available
Holds routine individual meetings with direct reports
Takes appropriate interventions (based on data analysis) which result in improvement in satisfaction data and sustained improvement
over time.