support Specialist
Arab Organization for Industrialization, sakr factory
Total years of experience :8 years, 9 Months
o Job title Technical support Specialist
o Employer: Arab Organization for Industrialization, sakr factory.
o Employer Country: Egypt
o From: Oct 2006
o Till: Jan 2008
o Job Description: • Supports server, network and desktop hardware, software and application.
• Installing LAN's and Mixed Network Systems.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Running network applications to support system and users.
• Technical support for network installation
• install and operation of surveillance cameras through computer networks
• responsible for ensuring the smooth running of computer systems.
• Installing and configuring computer systems.
• Finding solutions to problems is it through creating a desktop shortcut or fixing a major fault on the operating system.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting new applications.
• Working continuously on a task until completion.
• Prioritizing and managing several open cases at one time.
• Rapidly establishing a good working relationship with staff/clients.
• Testing evaluating new technology.
• Executes gradually applied procedures.
3 Previous JOB
صيانة اجهزة الحاسب الآلي والشبكة VPN الخاصة بالشركة ومتابعة الشبكة الخاصة باربعة عشر فرع للشركة
o Till: Nov 2000
o Job Description: •
• AS H .W & S.W Specialist Computer Maintenance: -
• Responsible for: - H.W Computer Maintenance PC Assembly.
• nstillation and Maintenance (Win 95.Win98.Win Me)
• Office 97. Office 2000
• Installation for all the PC Peripherals and Cards.
• AS a Network and Customer Technical Support Responsible For:- • LAN Cabling and devices installation
• Maintenance Contracts services and repairing for all the PC.
2 Previous JOB
o Job title Technical support Specialist
o Employer: Net Service for Computer
o Employer Country: Egypt
o From: Oct 1998
صيانة الحاسب الآلي والشبكات وإدارتها
o Job title: Technical support Specialist
o Employer: Emco for Computer and Systems.
o Employer Country: Egypt
o From: Feb 2008
o Job title Technical support Specialist
o Employer: Net Service for Computer
o Employer Country: Egypt
o From: Oct 1998
o Till: Nov 2000
o Job Description: •
• AS H .W & S.W Specialist Computer Maintenance: -
• Responsible for: - H.W Computer Maintenance PC Assembly.
• nstillation and Maintenance (Win 95.Win98.Win Me)
• Office 97. Office 2000
• Installation for all the PC Peripherals and Cards.
• AS a Network and Customer Technical Support Responsible For:- • LAN Cabling and devices installation
• Maintenance Contracts services and repairing for all the PC.
2 Previous JOB
o Job title Technical support Specialist
o Employer: Arab Organization for Industrialization, sakr factory.
o Employer Country: Egypt
o From: Oct 2006
o Till: Jan 2008
o Job Description: • Supports server, network and desktop hardware, software and application.
• Installing LAN's and Mixed Network Systems.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Running network applications to support system and users.
• Technical support for network installation
• install and operation of surveillance cameras through computer networks
• responsible for ensuring the smooth running of computer systems.
• Installing and configuring computer systems.
• Finding solutions to problems is it through creating a desktop shortcut or fixing a major fault on the operating system.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting new applications.
• Working continuously on a task until completion.
• Prioritizing and managing several open cases at one time.
• Rapidly establishing a good working relationship with staff/clients.
• Testing evaluating new technology.
• Executes gradually applied procedures.
3 Previous JOB
o Job title: Technical support Specialist
o Employer: Emco for Computer and Systems.
o Employer Country: Egypt
o From: Feb 2008
o Till: May 2010
o Job Description: 4 Maintenance and repairing for all PC through Contracts services.
4 Maintenance H.W & S.W in Class Mate pc
4 Upgrade or replace components of a Pc, Class Mate Pc
4 Installing and configuring computer systems
4 Monitoring and maintaining computer systems and networks
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Finding solutions to problems is it through creating a desktop shortcut or fixing a major fault on the operating system.
4 Perform preventive maintenance and basic troubleshooting.
• Talking staff/clients through a series of actions - either face-to-face or over the phone.
4 Apply good communications skills and professional behavior while working with customers.
• Testing evaluating new technology.
4 Baraka Optics Company: Till Now
Supports server, network and desktop hardware, software and application.
1) • Installing LAN's and Mixed Network Systems.
2) • Monitoring and maintaining computer systems and networks.
3) • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
4) • Running network applications to support system and users.
5) • Technical support for network installation for Pranches
6) • install and operation of surveillance cameras through computer networks
7) • responsible for ensuring the smooth running of computer systems.
8) • Installing and configuring computer systems.
9) • Finding solutions to problems is it through creating a desktop shortcut or fixing a major fault on the operating system.
10) • Following diagrams and written instructions to repair a fault or set up a system.
11) • Supporting new applications.
12) • Working continuously on a task until completion.
13) • Prioritizing and managing several open cases at one time.
2 ACHD American College for Human Deployment (Information technology and System Specialist)
1 UNIVERSITY DEGREE o Computer Science o Faculty: Institute of qualitative studies Hejaz o Graduation Year: 1998