مدير علاقات عامة وخدمة العملاء
مصر افريقيا للصناعات الغذائية
Total des années d'expérience :23 years, 2 Mois
خدمة العملاء
تلقى و حلول مشكلات العملاء
علاقات عامة
التواصل مع فروع الشركة والشركات الاخرى والعملاء
مبيعات - خدمة عملاء
September 2011 -Now
SEE (Systems Engineering of Egypt)
1 Customer service.
2 IT (Technical support)
3 CIB - NBE
4 FAWRY
5 Handling customer complaints.
6 Trying to detect problem before it happened to assure the best
Condition of work.
July 2006 -March2010
Retail Services Manager. DFS (Duty Free Singapore) - Ado Dhabi International airport
www.dfs.com
http://www.addf.ae/
1 Convince the customer.
2 Working in all Duty free outlets.
3 Handling customer complaints.
4 Guiding the group to assure an effective team work (Handling more 75 stuff / shift)
5 Working under pressure and supporting all the staff to reach
The target.
6 Trying to detect problem before it happened to assure the best condition of work.
May 2005 - November 2005
Sales Representative
Menatel Telecommunication Company
Telecommunications network providing Public payphones services.
http://www.menatel.com.eg
1 Selling the cards to the corporate customers.
2 Direct contact with the customers.
3 Follow up the sales and receive the customer's feedback.
March 2002 - March 2005
Metr De Hotel
Zouara Hotel Sharm el sheikh.
Three stars hotel located on Nabq bay Sharm El sheikh.
1 Supervising the waters job.
2 Handling the big banquets
October 2000 - February 2002
Accountant and Public relation Officer
Al Madain for constructions and foundation- Alexandria branch.
Site Accountant.
Deal with the government department in order to facilitate the company job process.
November 1998 - June 2000
Accountant and Public relation Officer
Al Majd El Arabi For Export & Import.
Accounts book keeping.
Deal with the government department in order to facilitate the company job process.
I care star award: bronze, silver. ( I- CARE program designed to provide each and every employee with an opportunity to demonstrate a level of on-job performance above and beyond the basics. to be able to achieve (1000 point for the bronze), (2000 points for the silver) means that you have consistently and diligently worked to provide a good level of customer service for both your internal and external customers; with leads to increased sales results as well as taking responsibility to uphold the standards of our company.) Leadership Supervisor Training Development Program 1- Recognizing & Rewarding superior Performance 2- Coping with and managing change 3- Effective Communication 4- Situational Leadership 5- Foundations of Supervising 6- I - CARE Training 7- Personal Motivation & Coping with Stress 8- Delegating & Empowering 9- Problem Solving & Decision Making 10- Cultural Awareness 11- Coaching & Discipline to Improve Performance
Education and Training Courses 1 May 1995 Al Orman Institute of tourism and hotels Services Diploma in Commerce and Hotels Services
