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Ashutosh Kumar, Assistant Manager, Learning and Development

Ashutosh Kumar

Assistant Manager, Learning and Development·Niva Bupa Health Insurance

India

Bachelor's degree, Zoology

Work experience

Total years of experience: 5 years, 6 months

Assistant Manager, Learning and Development

May 2025 - Present

Niva Bupa Health Insurance

Patna, India

May 2025 - Present

Facilitate onboarding programs and induction training for new hires to
ensure faster productivity and smoother transition into organizational
roles.
Coordinate with external vendors and partners for specialized training
programs and certifications.
Drive digital learning adoption through LMS and e-learning platforms
for a blended learning approach.
Mentor and guide junior trainers to maintain training quality and
consistency across regions.

Company industry:
Insurance & TPA
Job role:
Human Resources and Recruitment

Sales Trainer |

May 2024 - May 2025

By Teamlease Services Ltd )

Patna, India

May 2024 - May 2025

• Design and deliver engaging training programs to onboard and upskill
sales teams, enhancing product knowledge, sales techniques, and
customer service skills.
• Conduct regular training sessions, workshops, and role-playing
exercises to ensure the team is aligned with company goals and sales
strategies.
• Evaluate the performance of sales staff through assessments and
feedback, providing actionable insights and coaching to improve
individual and team outcomes.
• Collaborate with sales management to identify training needs,
develop customized modules, and implement training schedules.
• Ensure adherence to compliance and regulatory guidelines while
fostering a high-performing, customer-focused sales culture.
• Track and report training progress, success metrics, and return on
investment to senior management.

Company industry:
Human Resources Outsourcing
Job role:
Sales

Product Trainer

April 2023 - May 2024

Plus91 Technologies Pvt. Ltd.

Patna, India

April 2023 - May 2024

• Support and Guidance
• Assisted users in navigating complex features and optimizing
software functionality for daily operations.
• Documentation and Reporting
• Prepared training manuals, user guides, FAQs, and e-learning
materials for effective knowledge transfer.
• Maintained records of training sessions, participant feedback, and
progress reports to enhance training methodologies.
• Collaboration
• Coordinated with internal teams, including development and support,
to understand product updates and ensure training material reflects the
latest features.
• Provided insights to the product team based on user feedback to
improve software usability and design.
• Skills Utilized
• Strong understanding of healthcare workflows and IT applications.
• Excellent communication, presentation, and interpersonal to
engage diverse user groups.
• Ability to simplify technical concepts and deliver effective training to
both technical and non-technical audiences.
This role focused on empowering healthcare organizations by
enhancing their staffs ability to use cutting-edge healthcare IT
solutions, ensuring seamless adoption and improved efficiency.

Company industry:
Software Development
Job role:
Training and Development

Trainer

October 2020 - January 2023

PMGDISHA

Patna, India

October 2020 - January 2023

• Maintained accurate records of training sessions, attendance, and
student progress in the digital portal.

Company industry:
Project & Construction Planning
Job role:
Training and Development

Education

Bihar University

January 2022

January 2022

Bachelor's degree, Zoology

India

Skills

Customer Service
Expert
Customer Service
Expert
Training Plans
Expert
Training Plans
Expert
Management
Expert
Management
Expert
Training
Expert
Training
Expert
CONTENT DEVELOPMENT
Intermediate
CONTENT DEVELOPMENT
Intermediate
CUSTOMER SERVICE TRAINING
Intermediate
CUSTOMER SERVICE TRAINING
Intermediate
INSTRUCTION DELIVERY
Intermediate
INSTRUCTION DELIVERY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROCESS DEVELOPMENT
Intermediate
PROCESS DEVELOPMENT
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
TRAINING ANALYSIS
Intermediate
TRAINING ANALYSIS
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
Administration
Expert
Administration
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Customer Service
Expert
Customer Service
Expert
Customer Care
Expert
Customer Care
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English
Beginner
Hindi
Beginner