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Ashwani Uppal, Business Operations Lead

Ashwani Uppal

Business Operations Lead·Xcellence Exim

India

Master's degree, Domestic And International Business

Work experience

Total years of experience: 19 years, 6 months

Business Operations Lead

February 2025 - Present

Xcellence Exim

Kota, India Hybrid

February 2025 - Present

Established an export business focused on Indian agricultural and FMCG products, serving markets across Asia, the Middle East, Europe, and North America.

Built and led the entire international operations, encompassing procurement, logistics, compliance, and customer delivery.

Developed and managed a supplier ecosystem, ensuring product quality consistency and supply chain reliability.

Ensured adherence to international trade regulations, documentation standards, and cross-border compliance requirements.

Conducted pricing, sourcing, and partner negotiations to maintain competitiveness and operational efficiency.

Company industry:
FMCG

Regional Operations Manager

March 2023 - November 2024

Physicswallah

Kota, India

March 2023 - November 2024

Led operations across multiple centers in Rajasthan, ensuring uniform service delivery and operational efficiency across all locations.

Directed a team of over 200 employees, and managed operations impacting more than 25, 000 students annually.

Oversaw academic operations including national level examination programs thereby ensuring smooth functioning and continuity.

Enhanced accuracy and decision-making capabilities by streamlining MIS, reporting systems, and performance tracking.

Managed resource planning, scheduling, and cross-functional coordination to ensure adherence to academic timelines.

Company industry:
Training & Education Center

Area Business Head

October 2021 - March 2023

Byju's

Dehra Dun, India

October 2021 - March 2023

Led end-to-end operations with ownership of performance, profitability, and service delivery.

Drove revenue growth by aligning sales, marketing, and customer experience strategies to achieve financial targets.

Strengthened governance and compliance frameworks, achieving strong audit outcomes and ensuring adherence to corporate standards.

Supported regional expansion through site evaluations, infrastructure planning, and operational readiness.

Built and developed high performing teams through structured hiring, training, and performance management.

Implemented reporting systems and operational controls to improve visibility, accountability, and execution discipline.

Company industry:
Training & Education Center

Senior Operations Manager

September 2015 - September 2021

FIITJEE Ltd.

New Delhi, India

September 2015 - September 2021

Managed pan-India academic operations from the corporate office for FIITJEE and UnivQuest centres in India.

Worked closely with branch managers and academic teams to ensure smooth academic functioning.

Planned and monitored batch structures, faculty allocation, timetables and academic calendars.

Ensured standard academic processes and quality consistency across all centres.

Acted as the key coordination point between corporate and centres for academic matters.

Supported new centre and program launches with academic setup and guidelines.

Reviewed academic performance, student feedback, and operational issues across centres.

Improved operational consistency and issue resolution through regular academic reviews and MIS reporting.

Enhanced governance and compliance leading to stronger audit outcomes.

Company industry:
Higher Education

Zonal Manager

September 2014 - August 2015

Aakash Institute

Agra, India

September 2014 - August 2015

Led operations for the Agra, Gwalior, Faridabad, and Palwal branches, assuming full responsibility for revenue, performance, and operational delivery.

Drove business growth through strategic planning, market assessment, and regional forecasting.

Established and managed institutional relationships with schools to facilitate B2B and B2C engagement.

Collaborated with senior leadership to align regional operations with the organizations overall strategy and performance objectives.

Monitored branch performance, ensuring strict adherence to operational standards, policies, and revenue targets.

Company industry:
Training & Education Center

Procurement & Sales Manager

June 2011 - July 2014

Metafrique Steel SA.

Lagos, Nigeria

June 2011 - July 2014

Managed procurement from Ghana and Nigeria and executed global sales in accordance with senior managements directives.

Oversaw end-to-end logistics coordination; collaborated with suppliers, buyers, freight forwarders, Custom House Agents (CHAs), and shipping lines to ensure timely and cost-effective deliveries.

Coordinated with the warehouse team and managed operations to ensure the timely loading of containers.

Identified new market opportunities and negotiated agreements with suppliers/manufacturers to optimize procurement and enhance competitiveness.

Company industry:
Industrial Production

Business Development Manager

August 2006 - April 2011

CAFÉ COFFEE DAY

Delhi, India

August 2006 - April 2011

• Looked after business growth for corporate sales and new franchise café expansion in the region.
• Handled franchise development, including partner meetings and location feasibility.
• Managed corporate and institutional clients and focused on repeat business.
• Closed commercial and franchise deals as per company targets.
• Worked closely with operations and projects teams for new café openings.
• Improved regional sales performance by reviewing Excel-based MIS (target vs achievement, corporate sales pipeline, and franchise status) and taking
timely corrective actions.

Company industry:
Hospitality & Accomodation

Education

Rai University

July 2006

July 2006

Master's degree, Domestic And International Business

India

Kanpur University

April 2004

April 2004

Bachelor's degree, Accounting And Administration

India

Skills

MANAGEMENT REPORTING
Intermediate
MANAGEMENT REPORTING
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
BUSINESS OPERATIONS
Expert
BUSINESS OPERATIONS
Expert
BUSINESS EXPANSION
Expert
BUSINESS EXPANSION
Expert
INTERNATIONAL TRADE
Intermediate
INTERNATIONAL TRADE
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
PROFIT AND LOSS P&L MANAGEMENT
Expert
PROFIT AND LOSS P&L MANAGEMENT
Expert
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Expert
TEAM LEADERSHIP
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
SALES
Intermediate
SALES
Intermediate

Social profiles

Personal Website
Personal Website
xcellenceexim.com/

Languages

English
Expert
Hindi
Native Speaker
Punjabi
Beginner

Hobbies

  • outdoor activities.
  • travel and
  • problem-solving (Sudoku),
  • Rafting,
  • outdoor activities.
  • travel
  • problem-solving (Sudoku),
  • Rafting,
  • Interaction with People
  • Traveling
  • problem-solving (Sudoku)
  • Rafting