Hossam Mohamed Ahmed

Responsibilities:
• Maintain server, upgrade, and secure, system backups and disaster recovery preparation.
• Installing and configuring computer OS with all of related application for Staff.
• Creating configure add/removing or updating services/policy as necessary.
• Responsible for trouble shooting and debugging PC’s/Laptop or other issue for both software and hardware.
• Responding to breakdowns, investigating, diagnosing and solving computer software and hardware faults
• Provide support to end-users using via remote connection or over the Internet;
• Create, change, and delete user accounts like domain uses, email accounts as per request.
• Providing KNH Email account for new employee and Managing their Quota.
• Managing the backup plan.

Responsibilities:
• Maintain server, upgrade, and secure, system backups and disaster recovery preparation.
• Installing and configuring computer OS with all of related application for Staff.
• Creating configure add/removing or updating services/policy as necessary.
• Responsible for trouble shooting and debugging PC’s/Laptop or other issue for both software and hardware.
• Responding to breakdowns, investigating, diagnosing and solving computer software and hardware faults
• Provide support to end-users using via remote connection or over the Internet;
• Create, change, and delete user accounts like domain uses, email accounts as per request.
• Providing KNH Email account for new employee and Managing their Quota.
• Managing the backup plan.

Responsibilities:
• Maintain server, upgrade, and secure, system backups and disaster recovery preparation.
• Installing and configuring computer OS with all of related application for Staff.
• Creating configure add/removing or updating services/policy as necessary.
• Responsible for trouble shooting and debugging PC’s/Laptop or other issue for both software and hardware.
• Responding to breakdowns, investigating, diagnosing and solving computer software and hardware faults
• Provide support to end-users using via remote connection or over the Internet;
• Create, change, and delete user accounts like domain uses, email accounts as per request.
• Providing KNH Email account for new employee and Managing their Quota.
• Managing the backup plan.

Responsibilities:
• installing and configuring computer hardware operating systems and applications
• monitoring and maintaining computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• troubleshooting system and network problems and diagnosing and solving hardware or software faults
• setting up new users' accounts and profiles and dealing with password issues
• supporting the roll-out of new applications
• testing and evaluating new technology

Responsibilities:
• Installed and maintained computer systems.
• Performed upgrades and installed updates.
• Installed computer products and applications to improve productivity.
• Repairing and upgrading hardware and ensuring all computers were fully operational
• Conducted computer technology training with all new staff.
• Providing training for all users
• Creating and maintaining accurate database of all pending and resolved IT issues
• Develop new strategies and IT procedures to increase efficiency, enhance workflow
• Offer suggestions for possible upgrades and changes within the IT department BETA

Responsibilities
• HW + SW Technical Support
• troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Performed upgrades and installed updates
• Graphics design

2013: Microsoft Certified System Administrator (MCSA)
2007: computer course. New Horizons (Computer Learning Center)

• MCSA. Microsoft Certified System Administrator 2012
Microsoft Office (Word, Excel, Power Point, Outlook, Access, Project)
• Web Designer
• Adobe Photoshop
• Adobe Flash
• Adobe Dream Weaver
• Adobe Firework
• Swish Max
• ARTISTEER
• Internet Applications
• Net Work Applications
• Programming languages (C, C++, Visual Basic, HTML, Java Script)
B. Language Skills
• Arabic: mother tongue
• English: good
C. Personal Skills
• Good communication and interpersonal skills
• Leadership and presentation skills
• Reliability, flexibility, friendly, organized
• Ability to work in a team and under pressure
References are available upon request.