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Hossam Mohamed Ahmed, Senior Information Technology Specialist

Hossam Mohamed Ahmed

Senior Information Technology Specialist·Sidra System and Development

Saudi Arabia

Bachelor's degree, نظم معلومات

Work experience

Total years of experience: 7 years, 0 months

Senior Information Technology Specialist

June 2019 - Present

Sidra System and Development

Cairo, Egypt

June 2019 - Present

• Installed, configured, and upgraded servers to enhance system performance and reliability.
• Secured system backups and developed comprehensive disaster recovery plans to ensure data integrity.
• Installed and configured operating systems along with essential employee applications to streamline workflows.
• Created, updated, and removed services and policies to align with organizational needs.
• Responded to and diagnosed software malfunctions, effectively resolving issues to minimize downtime.
• Troubleshot hardware errors, providing efficient solutions to maintain operational continuity.
• Delivered remote support to end users via communication tools, ensuring prompt assistance.
• Managed user accounts, including creation, modification, and deletion, to maintain security and access control.
Company industry:
Administration Support Services
Job role:
Medical, Healthcare, and Nursing

Education

madinaacademy

January 2007

January 2007

Bachelor's degree, نظم معلومات

Egypt

GPA (percentage): 88%

GPA (percentage): 88%

90%

Skills

Installation
Expert
Installation
Expert
Network Administration
Expert
Network Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Tablet PC
Expert
Tablet PC
Expert
Adobe LiveCycle Designer
Expert
Adobe LiveCycle Designer
Expert
العمل على الكمبيوتر بشكل مستمر دون انقطاع
Expert
العمل على الكمبيوتر بشكل مستمر دون انقطاع
Expert
CCNA
Intermediate
CCNA
Intermediate
Customer Service
Expert
Customer Service
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Technical Support
Expert
Technical Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Installation
Expert
Installation
Expert
Active Directory
Expert
Active Directory
Expert
System Administration
Expert
System Administration
Expert
IT Management
Expert
IT Management
Expert
Desktop Support
Expert
Desktop Support
Expert
Hardware
Expert
Hardware
Expert
Administration
Expert
Administration
Expert
IT
Expert
IT
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Network Security
Expert
Network Security
Expert
Network Administration
Expert
Network Administration
Expert
WAN
Expert
WAN
Expert
Science
Expert
Science
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
CCNP
Intermediate
CCNP
Intermediate
Windows Server
Expert
Windows Server
Expert
Cisco
Intermediate
Cisco
Intermediate
Backup
Expert
Backup
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Web Design
Intermediate
Web Design
Intermediate
Computer Maintenance
Expert
Computer Maintenance
Expert
Hardware Support
Expert
Hardware Support
Expert
Computer Science
Expert
Computer Science
Expert
work remotely
Expert
work remotely
Expert
Adobe Photoshop
Expert
Adobe Photoshop
Expert
Tablet PC
Expert
Tablet PC
Expert
Adobe LiveCycle Designer
Expert
Adobe LiveCycle Designer
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
Microoft Certified System Administrator
MCSA
Aug 2013
Training
CCNA
New Yat Center
Feb 2013

Hobbies and interests

Technology

All Technology and Communications