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اشواق الحمادي, **CUSTOMER SERVICE CONSULTANT**

اشواق الحمادي

**CUSTOMER SERVICE CONSULTANT**·*AMER GOVERNMENT SERVICES CENTER

United Arab Emirates

High school or equivalent, اخر

Work experience

Total years of experience: 11 years, 10 months

**CUSTOMER SERVICE CONSULTANT**

January 2020 - October 2025

*AMER GOVERNMENT SERVICES CENTER

Dubai, United Arab Emirates

January 2020 - October 2025

WELCOMED CUSTOMERS AND PROVIDED COMPREHENSIVE *
.SUPPORT FOR GOVERNMENT TRANSACTIONS
MONITORED REQUESTS ACCURATELY AND ENSURED *
.COMPLETION WITHIN SPECIFIED DEADLINES
TRAINED AND GUIDED NEW EMPLOYEES ON WORK SYSTEMS *
.AND PROCEDURES
Company industry:
Call Centers & Customer Care Outsourcing

استشاري خدمة عملاء

June 2015 - October 2025

اخر

Dubai, United Arab Emirates

June 2015 - October 2025

Company industry:
Corporate Management Office

**CUSTOMER SERVICE REPRESENTATIVE**

January 2016 - January 2020

**DUBAI ECONOMY

Dubai, United Arab Emirates

January 2016 - January 2020

HANDLED CUSTOMER INQUIRIES AND COMPLAINTS *
.EFFICIENTLY
PROCESSED GOVERNMENT TRANSACTIONS PROMPTLY AND *
.ACCURATELY
WORKED COLLABORATIVELY WITHIN A TEAM TO ACHIEVE *
.CUSTOMER SERVICE GOALS
Company industry:
Public Administration

**CUSTOMER SERVICE REPRESENTATIVE**

January 2015 - January 2016

**EJARI

Dubai, United Arab Emirates

January 2015 - January 2016

.PROCESSED RENTAL CONTRACTS AND OFFICIAL DOCUMENTS *
PROVIDED CUSTOMER SUPPORT AND RESPONDED TO *
.INQUIRIES
Company industry:
Public Administration

**ADMINISTRATIVE ASSISTANT**

January 2014 - January 2015

**SHARJAH CHILD RIGHTS CENTER

Dubai, United Arab Emirates

January 2014 - January 2015

.SUPPORTED ADMINISTRATIVE TASKS AND FILE MANAGEMENT *
.ASSISTED THE TEAM IN HANDLING CHILD-RELATED CASES *
**FREELANCE WORK & VOLUNTEER
Company industry:
Administration Support Services

Education

ثانو

January 2014

January 2014

High school or equivalent, اخر

United Arab Emirates

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FILE MANAGEMENT
Intermediate
FILE MANAGEMENT
Intermediate
GOOGLE MEET
Intermediate
GOOGLE MEET
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate

Training and Certifications

Certifications
Time Management and Problem Solving
Customer Service Excellence
Effective Communication and Workplace Interaction
Advanced Computer and Microsoft Office