Administrative Assistant
Links Insurance Brokers
Total years of experience :2 years, 6 Months
• Coordinated with Corporate clients such as Emaar Properties, DAMAC, Al Fattan Properties, Dubai Health Care City, Dubai Silicon Oasis, Al Jalila Children’s Specialty Hospital, Easa Al Gurg Group LLC, Al Naboodah Group, Gems Group for all kinds of General Insurance requirements
• Coordinated with various insurance companies and customers.
• Handled SME accounts (New inquiries and renewals)
• Obtained quotes for SME clients Portal (Package policies for Clinics, Schools, Employee Protector, Food and Beverage, Office, Personal Care, Property Owner, Retail etc)
• Liaise with various insurance companies in respect of new and renewal quotes for our Corporate and SME quotes.
• Issued Travel insurance for individual and group customers.
• Prepared comparative study between different insurance companies for different insurance policies like: Property, Public Liability, Money, Fire, Workmen’s Compensation, Life Insurance.
• Prepared reports and necessary statistics as required for the department head.
• Regularly coordinated with insurance companies regarding policy booking and receiving hard and soft copies of policy documents and timely dispatch of documents to clients.
• Based on client requirements prepared Broking slip and approached various insurance companies for terms.
• Ensured regular follow up on quotations and renewals.
• Issued invoices for all sales in general insurance department.
• Collect deposits or payments, and/or arrange for billing.
• Performed administrative tasks, such as maintaining records and handling policy renewals.
• Ensured renewal notices are sent on time, follow up regularly, retained existing clients.
• Established and maintained effective relationships with co-workers, supervisors, insurance companies and customers.
• Coordinated with other team members and departments in case of other classes of insurance requirements.
Worked in the Corporate Responsibility Department of Dubai Duty Free. Completed two months internship from 26th February 2017 - 20th April 2017. Performed works related to company’s Health and Safety procedures, assisted in various environmental initiatives and reviewed proposals received for both HSE & Foundation.
Worked in the Corporate Responsibility Department of Dubai Duty Free. Completed two months internship from 26th February 2017 - 20th April 2017. Performed works related to company’s Health and Safety procedures, assisted in various environmental initiatives and reviewed proposals received for both HSE & Foundation.
RESPONSIBILITIES:
• Refunds both Air & Non-Air using software: - Sabre, Protas, BSP link for both full and partial refund.
• Dealt with refund requests received by mail, in-house & other implants.
• Coordinated with airlines: - Saudi Airlines, Emirates, Singapore airlines, Oman Air, Jet Airways etc.
• Created EMD (Electronic Miscellaneous Documents) for the suspended portion of tickets for few airlines and recording the EMD numbers in MS Excel.
• Attach refund requests, invoice, client confirmation & after deducting the cancellation charges, the new refund printouts and filing them together.
• Used the DFO (DNATA Front Office) to create profiles for passengers, make reservations, create & print vouchers, void transactions & for day closing.
• Creating and Filing the DSR (Daily Sales Reports) & creating Tally sheets.
• Created flyers/promotional pamphlets using Paint, MS Word & PowerPoint.
RESPONSIBILITIES
• Performed various customer service duties.
• Greeting and receiving customers, assisting and guiding them as per their requirements.
• Assisted callers and routed calls to appropriate departments.
UNDERGOING CIPD QUALIFICATION CERTIFICATE COURSE
1. Certificate for donating blood during the Blood Donation Camp conducted at Providence Women’s College, Calicut 2. Certificate for completing 42 days of C.S.S (Compulsory Social Service) 3. Elected as the class representative during 3 years of Bachelors Degree. 4. Conducted an exhibition on World Tourism Day,2014 showcasing landmarks in various parts of Kerala 5. Conducted an exhibition on World Tourism Day, 2015 showcasing historically important tourist destinations in various parts of India
1. First in Organization and Co-ordination in the Budding Entrepreneurs Competition,2011 2. First in generating the maximum profit for the Budding Entrepreneurs Competition,2012 3. Elected class representative for two years(2011-2012)