Ashwin Satheesh

Worked as a Catalog Lead in Amazon in building the vendor relationships of Tier-1 vendors (Vendors who generate revenue of 150 Million USD) of Amazon to improve selection, identify and fix catalog defects as well as improve the profitability of their products which will help growing their business also look into operational metrics of the vendors as well as identify opportunities to improve their metrics, this improves the success and quality of their products.

My main duties were:
• Assisting the retail contact for the vendors to address their queries and issues (Chargebacks and PQV shortages, Preorder and Dropship) that affect the smooth onboarding process of the vendor’s product on the Amazon Customer facing site.
• Addressing the retail on why the issues mentioned above occur to the vendor and assist them in making sure that these issues does not get repeated by the vendors.
• Supporting the team in a wider level to bring in better Amazon experience to the vendors.
• Widespread knowledge and proficiency in Microsoft Excel and SQL.
• Training new staff members.
• Resolving queries from stakeholders via email and telephone in a professional and timely manner.

My job role was that of a Manager and Accountant in the shops owned by my father and his sponsor in
partnership, there are two shops, out of which, one is a shop for mobile phones and mobile accessories,
which I used to look after and the other one is of the sale of electronic items.
My main duties were:
• Sale of Mobile phones and Mobile Accessories.
• Maintaining the day to day accounts and the financial sections of the shop.
• Purchasing the items that are needed for the sale in the shop.
• Maintaining and keeping an eye on the day to day activities that happen in the shop.
On a smaller part I have been supporting my father with his General Transfer and Trading business which
he focuses mainly on, I normally used to look after the finance collections part and the order taking part
from the shops that he delivers items to, we mostly deal here with foodstuffs, confectionary, stationary and
household items. Which we get from Dubai and supply it to the shops in Rustaq.

My previous role was as a Process Associate/Analyst in the User Access Services department within the Control & Data Services unit of The Royal Bank of Scotland. The department provides essential systems access to employees of the Bank to enable their day-to-day activity.

My main duties were:
● Creating Domain accounts using Active Directory and Computer management and also setting up users on Microsoft Outlook Mailbox using Active Directory.
● Checking whether applications have been removed properly for the employees leaving the organization in the 2nd day of the removal of the applications, (2nd Day Leavers Check process).
● Setting up or removing employees on IIQ Sailpont 5.5 based applications as well as internal banking applications as soon as they join, leave or move to any other entities of the bank, (Joiners Movers and Leavers process).
● Undertaking Password Resets requests for 220 applications via a dedicated work queue. Stakeholder requests were picked up, worked and completed within a one hour SLA.
● Provisioning role requests through Back Office applications.
● User Access Control in Internal Banking Applications and strategic formulation to resolve identified risk.
● Undertaking regular MI reporting for each application and performing further analysis for applications identified as being high risk.
● Triggering User Entitlement Reviews (UERs) and UAT periodically.
● Training new staff members.
● Resolving queries from stakeholders via email and telephone in a professional and timely manner. I also provided support to the UK-based Helpdesk team when queries were referred.