IT Project Engineer
Telefinity
Total years of experience :12 years, 9 Months
• Worked on protocols such as TCP/IP, HTTP, DNS, SIP, SSL, TLS, IIS, Active directory, Apache.
• IP Telephony Design and Implementation
• Preparing high level, core level documents for tenders and consultation for the tenders
• Working on RFP, RFQ, BOQ.
• Advanced Enterprise and Call Center Architecture Design.
• Advanced call center ACD experience.
• Advanced Inbound and Outbound call routing and dial plan design.
• Experience with IVR connectivity and design.
• Experience with Call Recording, billing system, CRM system Installations.
• Call accounting solution for different types of PBXs Such as: Alcatel, Avaya, Nortel, Cisco etc..
• Call recording & monitoring solution for all types of interfaces such as: Analogue, Digital, ISDN, SIP, H323 and etc…
• Interactive voice response solution using analogue & SIP channels.
• Predictive dialer solution using analogue & SIP channels.
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution