عاصف قمر

IT Desktop Support Engineer في TAMAS PROJECT

• الإمارات العربية المتحدة - أبو ظبي
• أشغل هذه الوظيفة منذ يناير 2023

RESPONSIBILITY: Installation and configuration of Windows-based operating systems (Windows XP, Vista, 7 & 8.1&10/11) Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup router setup and switched configuration and network Maintenance.
Troubleshooting all types of Hardware and software application problems.
Configuring & troubleshooting Desktops Laptops for L1, levels & Managing backup and recovery.
Configuring & troubleshooting printers, scanners & LAN-related issues reported by users.
Installation and configuring of wireless Data Cards in users’ laptops. in Active Directory user creation & deletion
Maintenance and troubleshooting of connectivity problems using the Ping, Trace route.
Troubleshooting hardware, software & networking problems.
User group policies creation & modification
Monitoring of virus issues through Symantec Endpoint Protection antivirus.
Regular data & mail backup of MS Outlook (PST files Ost Files).
Password creation & resetting to end users through remote desktop.
Good experience in configuring & troubleshooting MS Outlook 2007/10/13/16.
Remotely resolving application problems and network problems and mail configurations through net meetings, remote desktop sharing