Field Service Manager
Schlumberger Completions
Total des années d'expérience :21 years, 5 Mois
Ensure a safe and high quality service delivery to the client and manage the Field Engineers/Technicians as well as the business within the operating location.
FIELD OPERATIONS/PROCESSES
♦ Double the efficiency and growth as Business Development Manager and approach potential clients to increase market share.
♦ Manage monthly sales forecasts and business management while developing sales & opportunities.
♦ Initiate and submit for the Operations Managers approval, requirements regarding personnel and equipment.
♦ Systemize and control the maintenance of all equipment in accordance with the procedures.
♦ Hold close client contacts and ensure awareness of proposed client activity.
♦ Ensure that the operating cells are adequately equipped, as per Service Segment policies, to provide adequate working and maintenance facilities.
♦ Consistently evaluate the quality and efficiency of field operations through personal observations, analysis of reports and Quality Control and determine corrective action.
♦ Ensure prompt and efficient reporting and administration, according to Company regulations.
♦ Plan all operations with the Operating Engineers and provide them with the necessary assistance to ensure high quality service with the best economical and technical efficiency.
PERSONNEL MANAGEMENT
♦ Impart, lead and control the training of all Personnel reporting to through the implementation of the relative Technical Training Programs.
♦ Supervise the performance of every employee reporting to me and communicate with them about achievements during the regular performance appraisals.
♦ Ensure that company policies are well understood, accepted and followed by the Personnel under my supervision.
♦ Act as the Representative of the Management towards the Field, as well as of the Field towards Management.
Responsible for a safe and high quality service delivery to the client, & support the Field Engineers/Technicians within their operating location.
FIELD OPERATIONS/PROCESSES
♦ Ensured that client requests are fulfilled in a timely & efficient manner. Facilitated the planning of operati ons with Engineers/Technicians to ensure high quality service with the best economical & technical efficiency.
♦ Utilised Operations 2000 tools to enhance quality & efficiency of operation. Actively participated in failure analysis and followed-up on closure to ensure non-recurrence of failures.
PERSONNEL MANAGEMENT
♦ Spearheaded operating crews in the services they deliver by planning training of field staff in order to create a well-trained and motivated work force. Led and review regular training meetings on new technology and specialized techniques as needed. Ensured adherence to company policies.
MANAGEMENT
♦ Tactfully handled financial objectives set. Optimised the forecasting of revenue and costs on monthly basis.
♦ Formulated technical applications for Liner Hanger Systems & Completion equipment for customer enquiries (quotes and tenders for the Eastern Hemisphere Region).
♦ Devised technical specifications, documentation and drawings for applications and equipment for customer enquiries (tenders & quotations) as well as overall regional customer and inter-company requirements.
♦ Accelerated Torque & Drag simulations. Provided the contracts department & customers with all necessary technical information and assistance pertaining to customer enquiries.
♦ Effectively communicated with global engineering and manufacturing units to obtain commercial and technical solutions for clients. Sourced equipment out of global inventory for short notice projects.
♦ Produced technical sales presentations to internal and external clients. Delivered technical support for the product line overall around the South Eastern Hemisphere Region.
KEY ACCOMPLISHMENTS
♦ Proved instrumental and an active part of a team which created Smith Services Regional Technical database which included creating technical documentation such as schematics, datasheets, running procedures, quality forms & procedures, quality checks, etc.
♦ Established new tendering work process for technical team that was implemented by Smith Services Region Office from November 2007.
♦ Designed technical applications for Liner Hanger Systems for customer enquiries (quotes and tenders for Middle East & North Africa Region).
♦ Prepared technical specifications, documentation and drawings for applications for customer enquiries (tenders & quotations) as well as overall regional customer and intercompany requirements.
♦ Devised commercial strategies and planning of regional projects. Liaised with clients throughout the region providing technical support and solutions to their requirements.
♦ Coordinated with Global Engineering and Manufacturing units to obtain commercial and technical solutions for clients. Responsible for the coordination of client orders around the region to ensure timely and accurate delivery.
♦ Maintained inventory for clients around the region for ongoing and planned projects. Visited clients around the region to regulate orders, plan for upcoming projects, clarify queries, provide solutions, present new solutions and technology, as well as market the products.
♦ Coordinated Liner Jobs and provided relative technical support to the regional bases and field personnel to ensure smooth operations. Sourced equipment out of global inventory for short notice projects.
♦ Provided technical support for the Product Line overall around the Middle East & North Africa Region.
♦ Compiled, prepared and dispatched quotations and tenders for Liner Systems for regional customer enquiries within the specified time frame.
♦ Generated Monthly Activity Reports for the product line.
♦ Communicated with clients and bases throughout the region providing administrative support and solutions to their requirements.
I hold a BBA (Bachelor of Business Administration Degree) awarded from the University of Lincoln, London. Subjects include Business Enterprises, Marketing, International Business, Organisational Skills and other related subjects.
Completed O'levels from the institution majoring in science studies.