Network Infrastructure Services Manager
Korek Telecom
Total des années d'expérience :18 years, 0 Mois
Design, Implementation, and Operation of
• Korek Telecom IP/MPLS Backbone and Countrywide IT Network
• IP Network of two new Tier 4 Data Centers
• Network Infrastructure and DMZ Security, IPSec and SSL VPNs, Network Firewalls, and access control management (AAA)
• BGP Multihomed redundant Internet for IT and Packet Core data services (2G/3G) for Korek subscribers.
• Move from legacy network to full IP/MPLS architecture
• Network and Data Center monitoring, alert management and reporting
• Ensure proper execution of changes aligned with business requirements
• Team building and team skill development
• Managing post-sales activities, conducting project meetings, preparing project feasibilities and looking after project implementations based on data, voice, security, and optimization.
• Meeting with customers for Pre-Sales, network design, HLDs, LLDs, BOQs, and proposals.
• Providing technical hardware, software, configuration support and troubleshooting for our SLA customers for routing, switching, security, IPT/VoIP, load balancing and network optimization products.
• Coordination with Cisco TAC for the several types of technical assistance and RMAs for our customers.
• Cisco Service Contract Center handling for Cisco Shared Support, Smart Net, and contracts etc.
• Staying in close contact with customer and handling their Pre and Post Sales complaints
• Performing post-sales activities, implementation of LAN/WAN projects and troubleshooting the networks.
• Conducting technical training for corporate clients major focusing on deployed WAN and Network Security infrastructure.
• Providing technical assistance to the customers and resolving the issues within the specified SLA (Service Level Agreement) timeframe.
• Managing LAN/WAN Teams for different projects and project tasks distribution according to the team skills and domain.
• Providing technical assistance to team members for efficient and successful execution of projects.
Senior Network Engineer
Executive Network Engineer
CCIE Data Center
CCIE Service Provider
Diploma in Information Technology (1 year)