Supervisor
LOFT
Total years of experience :4 years, 11 Months
Well-versed in greeting customers and completing sales transactions.
Particularly effective in placing merchandise orders.
Track record of maintaining merchandise in neat and visually attractive condition.
Sound knowledge of sales and marketing principles.
Ability to manage multiple-tasks.
Excellent written/verbal communication skills.
Strong decision-making skills.
Ability to lead a team.
Staff Development
Manage, process, and review time sheets, payroll, and daily attendance of Call Center employees.
Monitored calls and provided feedback during coaching sessions.
Reviewed calls for trends, ensuring teammate provided exceptional service and followed policies, procedures, and regulatory
compliance. Provided verbal and written feedback.
Analyze statistical call center metrics and reports, identified areas to improve, implemented measures that improved service
levels and achieved team objectives.
My Master thesis talk about The total quality management and its effect in the industries of Tunisia
It was my first certificate and I am glad to have it