System Administrator
Packaging Products Company
Total years of experience :18 years, 1 Months
• Manage and maintain IT infrastructure, including routers and switches, network devices, firewalls, databases, servers and computer systems, malware protection software and other processes. Perform installation, configuration, updates and troubleshooting any hardware or software problems related to server and storage devices.
• Manage Enterprise Active Directory & Domain structure in Windows Server 2008/2012 R2. Manage users, groups, OU's, computers, GPO's and other AD related tasks. Implement user policies.
• Manage and maintain DHCP, DNS and Windows Servers.
• Administer and manage WSUS server for Servers & Systems security updates and latest patches.
• Manage Exchange Server 2010, Mailboxes, Hub Transport, Client Access, OWA and other services related to exchange. Provide support to users for emails and troubleshoot email problems. Manage Microsoft 365.
• Manage and maintain Cyberoam firewall. Define firewall rules, manage network and internet access for users, SPAM email filtering, Web filtering, NATTING IPs and other tasks related to Cyberoam. Manage & Maintain FortiGate Firewall.
• Manage backup of servers using Symantec Backup Exec 2012.
• Implement, manage & monitor McAfee ePolicy Orchestrator server. Implement McAfee Endpoint Security protection (McAfee Agent, Firewall & Threat Prevention) for servers and clients using McAfee ePO Management Console. Define firewall rules and threat prevention policies. Manage & Maintain Kaspersky Endpoint Security.
• Implement and manage MSME (McAfee Security for Microsoft Exchange) and configure email security policies, SPAM filtering, etc.
• Provide technical support to end-users in person, via phone, email or by remote access.
• Manage and troubleshoot network printers, scanners and other devices.
• Manage Citrix Server and provide support to Jeddah & Dammam branch users for applications accessed through Citrix Server.
• Manage Windows Licensing for servers and clients, license renewals and SLAs.
• Provide support to user for Microsoft Dynamics AX 2012 / 2013 R2.
• Provide technical assistance to IT manager for completion of IT projects.
• Provide technical support for attendance system.
• Manage wireless connections between branch offices and main office.
• Manage Avaya IP Phone System.
• Network, servers and systems management and maintenance: Installation, configuration, updates and troubleshooting.
• Support Active Directory in Windows Server 2003/2008.
• Definition of security policies. Accounts management.
• Collaborate in Administering and Maintaining Enterprise Active Directory and Domain Structure, Managing Trusts, Domains, OU’s, Site Topology, GPO, Users, Groups, Computers and in general any object related to AD; and replication topology.
• Troubleshoot and manage DHCP, DNS and windows server.
• Collaborate in Administering and Support Exchange 2010 or Exchange 2007, Mailboxes, Hub Transport, Client Access and Messaging Infrastructure.
• Provide technical assistance to end-users in person, via phone, Email or Ticket System. Also provide support to users remotly.
• Troubleshoot printer, scanners and other devices.
• Manage and maintain Network Printers.
• Apply security policies and understand security logs and alerts.
• Understand and implement the appropriate Windows server 2003 Server or Windows 2008 Server User Policies.
• Define and implement system Backup & Restore Policies and Procedures.
• Support & Maintain SQL Server 2005 & 2008.
• Knowledge of Cisco Unified Communications Manager Ver 8.6.
• Network, server and system management and maintenance: Installation, configuration, updates and troubleshooting.
• Network design and upgrade. Definition of security policies. Accounts management.
• Help desk Management: providing users with help and assistance whenever it is needed to solve their computers and IT equipment problems.
• IT equipment Maintenance & Troubleshooting.
• Setup client computer and Server in Labs in Client-site location.
• Provide technical support to clients in Government sector and Universities.
• Manage and maintain Active Directory in Windows Server 2003. Setting up new users’ accounts and profiles and dealing with password issues, User Authentication using Active Directory and ADAM.
• Share resources i.e. software & hardware to minimize the cost.
• Implementing local group policies, rights & permissions to restrict users from installing unauthorized applications.
• Help desk Management: providing users with help and assistance whenever it is needed to solve their computers and IT equipment problems.
• Provide support for mail servers and solve email problems for users.
• Perform Servers and user systems backup.
• Monitoring and maintaining computer OS.
• Installing and configuring computer hardware, Printers, Scanners & OS and other applications.
• Troubleshooting system problems and diagnosing and solving and replacing parts as required.
