Manager Business Relations
VectraCom (PVT) LTD
Total years of experience :19 years, 9 Months
-Pre-project business solution design
-Service Level Agreement (SLA) & VAS Agreement negotiations
-Overall solution delivery (project progress)
-Project issue resolution
-Develop long-range products & services strategies
-Provide initial project estimates for cost-benefit analysis
-Participate in technology aspects of business-sponsored RFx's
-Evaluate project objectives and Project prioritization
-New business initiative analysis
-Gain understanding of business strategies
-Identify opportunities for operational efficiency
-Direct projects towards desired business strategies
-Establish relationship with internal technology teams
-Proactively identify target accounts in assigned territory using market data and industry intelligence.
-To travel for maintaining relationship with existing businesses as well as looking for new business prospects.
-To manage products & services portfolio based on the market segmentation and provide consultancy to clients in relation to customized solution hierarchy and development timeframes by documenting their needs.
-Ensure, maintain and establish proper, timely and effective communication channels between all stake holders giving credible information to customer and inter / intra departments (Operations, Infrastructure Engineering, Software Development, Legal and Finance).
Cultivate and maintain business and civic relationships with customers and prospects to achieve the business objectives of maximum profitability and growth.
Demonstrate personal and professional integrity and decision making to achieve customer satisfaction and company goals.
Business Proposals writing.
To work as a communication liaison between clients and project teams.
To manage and monitor project progress based on scope and time and to perform other project monitoring and controlling work.
To prepare requirements, specifications, business processes and recommendations.
Helping technical leads to identify resources & assign tasks to the resources via project plan.
Analysis of the business needs of clients to help identify business problems and propose solutions.
Design, configure and maintain IT infrastructure for local R&D oriented environment and remote office locations - Workstations, Servers, Network, Security, Virus updates
To maintain LANs, VLANs, and WANs in a business environment.
To configure and troubleshoot problems related to Large Accounts connected with SMSCs & Charging Gateways of various telecom operators, both local & international.
Administering Solaris, Linux, BSD operating systems in a corporate environment.
Experienced in deploying and supporting open source and proprietary infrastructure services (BIND, Send mail, Postfix, Free Radius, DHCP, NFS, IMAP, Asterisk, FTP, Apache).
Add and maintain users on the network; assigning application access, ensuring security, and maintain their configurations within standards.
Perform routine, preventive and corrective maintenance on servers & network devices.
Perform software updates, System backups, and recovery procedures.
Tariff implementation & modification in both MT & MO based services.
Schedule/Execute a preplanned Outage for any upgradation or backup of the system & Notify Customer Care of service affecting maintenance.
Load, Apply and commit Breakpoints (temporary solution) & Hot slides (permanent solution) for different problems in various platform.
To assist Team Lead in time critical projects.
To provide real time application support for live applications / services mainly related to VAS services.
Perform functional, regression, black box, white box, customer scenario and stress testing.
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