IT Technical Support
Kaser Alamwaj Trading and contracting Establish -
Total des années d'expérience :14 years, 8 Mois
installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a seri
es of actions, either face-to-face or
over the telephone, to help set up
systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (o
r referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, such as software
developers;
testing and evaluating new technology;
conducting electrical safety ch
ecks on computer equipment
Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the District network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.
Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
Trains end-users on the use and features of the various operating systems and applications on the various platforms.
Performs primary network system administration on network servers as needed.
Installs, certifies and troubleshoots and remote-office network cabling infrastructure, including a wide variety of local area network equipment and software.
Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
Works with Programmers to solve mainframe application problems to meet end-user computing needs.
Writes scripts and batch files as needed to enhance the function of the operating system.
Maintains and understanding of Network topology and protocols, DNS, IP Routing, HTTP, Email, Routing, SPAM.
Work with ERP system for ware house
Manages all network servers and other network components including installation, configuration and maintenance. Including core Router 7200 and 3600, core switches 2960 and access switches 3500.
Install, configure, and support an &Unive5rsities's wide area network (WAN) connection with main campus through ISP using MPLS and mange new routing in Department.
Designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems.
Monitor and troubleshooting day by day work on Data Center; include dell rack server power Edge R710.
E‐mail Systems Support Establishes using Ubuntu OS 11.04 and maintains user e‐mail accounts; provides e‐mail training and software support; provides e‐mail documentation and updates user manual as needed.
Researches and evaluates new technologies related to computer networking.
Maintain backup link wireless using Motorola devices.
Supervises trains and evaluates Technical Assistants
Supervision and follow up fibber connectivity in universities.
Supervision and follow up configuration (MCU& gatekeeper) and Testing Videoconferencing system using polycom system and view point (Hwaui).
Design and implantation SudREN VPN network and internet with new IP address of SudREN and run BGP session on core network.
Assists the CEO in the negotiation and execution, as delegated by the CEO, of Universities members in the network.
Perform other responsibilities as assigned by the CEO.
Establish, configuration and maintain security system in (ACF) Office Iris Access 3000 Access control system, Recognition and authentication system.
Configuration and maintain fence protection, with monitoring CCTV, NVRS and management system, connected with LAN.
Install and configuration LAN, network segments, internet and intranet system, Monitor network, analyze problem, LAN ‐ in Overseas Building Operation (OBO)
Handled all aspects of the network infrastructure and install, BLH Configuration, using operating system windows 2003 server) LAN network. - In BLHI (BL Harbert international company).
Specified, configuration deployed and support end user work station.
Provide guidance on long and short term strategic IT goals.
Maintain disaster recovery.
Prepare reports for all security breaches, potential threats and general situation on weekly basis.
Maintain up to date inventory of IT hardware/software and system documentation such as planning for timely acquisition of computer stationery and consumable parts.
Construction and supervision LAN installer and repairs all telecommunication system.
Check and examination for wires, connecting device, racks/enclosures, switches, UPS, any other miscellaneous equipment, And installation as required for a fully operational, certified, compliant with all applicable codes, and standard telecommunication cabling systems, and checked approved by US government. And know with details faceplates and connectors, identification for communication systems, cabinets, racks, Frames, and Enclosures, Data communication switches.
- Network Installation and Maintenance:
Windows, Windows NT and Windows 2000 and Linux, Our services
range from setting up network, Configure workstations and even instruct
and support network users. Installed, configured, and administered
Departmental LAN, including file print, ftp servers, and proxy using
Linux and windows.
- Software Installation and Maintenance:
Evaluate current software, integrate new software into current
environment, or install a new solution from scratch.
- Computer Installation, Maintenance and Repair:
I have experienced computer buyers on staff to provide with
suggestion about the type of equipment you need to get the job
done.
- Support and Technical Assistance:
Help with all of computer needs; from problems connecting to
an Internet site to attaching to network.
- Internet Connectivity:
Able to work with the Internet Service Provider. As such, can provide
with superior connections to the Internet and integrate those
Connections into current network environment. Whether you need a
56K modem connection or a full point-to-point, with configuring
routers and switches.
- Network Administrator
Ensuring the reliable and efficient operation of wide area network
(WAN) system software and hardware, including file servers, web
servers, proxy servers, E-mail server, Routers, terminal servers, etc.
• Testing and configuring networking software.
• Maintenance and monitoring the network security.
• Planning, design and installation of the extension of Headquarters
LAN to wide-area network (WAN).
• Preparing and maintaining usage statistics and network-related
Administrative information.
• Providing training and support to network users including advice on
use of network facilities and collaborating in design of network-base
applications.
High Diploma in Network and Computer Architecture
3rd degree/honors