أسامة عاصم

Administering Ivanti Endpoint Manager & Nexthink Solution

• Manage the data and implement up-to-date solutions across the IT infrastructure.
• Propose improvements to the business infrastructure and report progress on various projects.
• Responsible for making system infrastructure and associated systems run smoothly, perform within agreed targets, and provide a secure platform for the business operations.
• Ensure adherence to standards and enhance the flow of information throughout an information system. Ensure interoperability among organizational and external entities. • Effectively communicate centralized IT policy to departmental line staff and vendor IT staff to effectuate change.
• Plan, direct, organize, and manage the informational technology function across departments/ regions providing a wide variety of services and functions.

• Administer and manage Nexthink and Ivanti Endpoint Manager (EPM), Ivanti Security Controls; comply with tier3 support as per need. Patch management perform through the Ivanti Security Controls.
• Network monitoring and management perform through DataDog - Network Performance Monitoring module.
• Administer Identity Access solutions such as Plurilock, Pulse Secure, and Gemalto
• Create and execute automation scripts (PowerShell, Batch), integrate 3rd party applications with the module as require.
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Projects Completed:
1- Ivanti Security Controls @ K-Electric---------
2- Ivanti Endpoint Manager @ Tapal Tea------
3- Ivanti Endpoint Manager @ English Biscuits------- Manufacturers-------
4- Ivanti Endpoint Manager @ State Bank of Pakistan------
5- Nexthink Deployment @ Ministry of Commerce & Industry - Qatar
6- Ivanti Security Controls @ Bank Al Habib

•Deployed Nexthink Solution on 500+ Windows endpoints including servers; on-premise and remote locations.
•Produced enterprise-wide, real-time analytics covering all endpoints, users, applications, and network connection; and visualization of IT infrastructure and service delivery.
•Facilitated and mobilize employees and support staff in utilizing the product to the fullest.

• Delivered successful project “Best Value Best Experience”, ITIL guiding principles were practiced all the way.
• Configured and install Citrix Managed Desktop for employees, troubleshot devices and network-related issues.
• Optimized and manage Active Directory (AD) group policies for employees and guests; performed remote actions.
• Monitored ServiceNow dashboards for the incident and problem updates and rolled-out emails necessarily.
• Anticipated and initiate potential service alerts based on the trends and past data records utilizing ServiceNow

• Analyzed and re-engineered incident issues and service requests using multiple tools Citrix Virtual Apps & Desktops, Cisco AnyConnect Secure Mobility, emails & chat. Updated ticket resolution in customers profiles using Salesforce CRM.
• Provided in-depth details and thoroughly document customer experiences while escalating potential service issues.
• Revised requests with all support departments to assure alignment of up-to-date information