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Bien Perez, Fraud Risk Specialist

Bien Perez

Fraud Risk Specialist·Abu Dhabi Commercial Bank (ADCB)

الإمارات العربية المتحدة

بكالوريوس, International Studies major

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 5 أشهر

Fraud Risk Specialist

سبتمبر 2015 - حتى الآن

Abu Dhabi Commercial Bank (ADCB)

دبي، الإمارات العربية المتحدة

سبتمبر 2015 - حتى الآن

Monitors and Investigates 6 System for both Credit and Debit Card Purchases (Listed on Skills and Interests as 1st level of Bank and Clients defenses;
-Calling Clients for suspected fraudulent transactions;
-Closely coordinating with second-level of Bank defense Teams for Fraudsters and Transactions;
-Still analyzing Risk Transactions such as Funds Transfer for HNW Clients, High Risk Beneficiary Approvals and Exceptional Case Requests.
مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Senior Operation

سبتمبر 2015 - حتى الآن

Abu Dhabi Commercial Bank (ADCB)

الإمارات العربية المتحدة

سبتمبر 2015 - حتى الآن

Develop and Maintain the implementation of all aspects of the risk function, including implementation of processes, tools and systems to identify, assess, measure, manage, monitor and report risks.
- Assist in the development of and manage processes to identify and evaluate business areas' risks and risk and control self-assessments.
- Manage the process for developing risk policies and procedures, risk limits and approval authorities.
- Manage the process for elevating control risks to more senior levels when appropriate.
- Manage the corporate risk and control assessment reporting process as well as manage and maintain infrastructure elements (e.g. management reporting, including reporting to senior management).
- Be leaders in developing and improving management reporting.
مجال الشركة:
البنوك
الدور الوظيفي:
الهندسة

Relationship Officer

سبتمبر 2014 - سبتمبر 2014

سبتمبر 2014 - سبتمبر 2014

my main responsibility is based around my assigned Clients and their needs hence most of the time, I spend much of my day discussing their Financial Need and keeping Records. Other daily duties will include:
-Setting up meetings with new clients;
-Researching the latest products and regulations;
-Looking for new sales opportunities.
الدور الوظيفي:
المبيعات

Mortgage Operations

يونيو 2012 - سبتمبر 2012

Bank of Americ

الفلبين

يونيو 2012 - سبتمبر 2012

Handled 150 Transaction Processors adapting workflow and staffing for peak periods to ensure consistency of service levels by our Client - Bank of America (BOA)24/7;
- Communicate effectively with all levels of staff, management, vendors, sales agents, and merchants;
- Act as the key floor manager in the absence of the Director for coverage of the diverse department responsibilities under the Director which include:
=Facilities Management and Documentation Scanning
=Underwriting/hard file disposition
=Escalations for any department
مجال الشركة:
البنوك
الدور الوظيفي:
المحاسبة والتدقيق

Assistant Branch Manager

يونيو 2011 - يونيو 2011

National Commercial Bank

المملكة العربية السعودية

يونيو 2011 - يونيو 2011

Assist all accountholders with their remittances, banking transaction disputes; provide excellent options in dealing with exchange rates, money / bill currencies; etc. Motivates branch staff to achieve monthly Sales targets (remittance).
مجال الشركة:
البنوك
الدور الوظيفي:
الإدارة

Executive

أكتوبر 2010 - يونيو 2011

US Autoparts Network, Inc

الفلبين

أكتوبر 2010 - يونيو 2011

Handles 12-Filipino Inbound Agents who analyze and advise our Customers regarding Disputes; Chargebacks; Returns; Fraudulent Transactions; Cross/Upselling Items; Account Retentions. As well, monitoring 8-American Outbound Agents who do Financial & Legal Investigations and Reports.

•Works well in handling a team, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests such as coaching, calibration, etc.;
•Leads in team meetings, activities, promotes team spirit and cohesiveness;
•Builds and maintains business relationship with clients by providing prompt and accurate service so as to promote loyalty;
•Reaches and maintains the standard level of service skills as required for the team and entire site.
•Save customers’ order and propose other options;
•Provide Clients’ with Product, Service and balance information;
•Demonstrates strong clients’ service orientation and takes responsibility for saving the account - to ensure clients’ need and expectation are satisfied;
•Reaches and maintains the standard level of service skills as required for the post;
مجال الشركة:
التسويق عبر الهاتف
الدور الوظيفي:
المبيعات

Analyst

أبريل 2010 - أكتوبر 2010

Chevron / Caltex / Texaco Holdings

كندا

أبريل 2010 - أكتوبر 2010

Product maintenance such as: Item Retail and Cost set up, Inventory, settle discrepancies; Review Imported Products; Assist franchise owners for smooth flow of their daily business transactions, etc.
الدور الوظيفي:
تكنولوجيا المعلومات

Client Consultant

أبريل 2006 - أبريل 2010

HSBC - HDPP

الفلبين

أبريل 2006 - أبريل 2010

Continuously provide high quality processing service to achieve maximum customer satisfaction, responsible for relationship building and resolving customer inquiries, disputes, fraudulent transactions on US Retail Banking processes such as:
مجال الشركة:
البنوك
الدور الوظيفي:
البحث والتطوير

التعليم

ATENEO DE DAVAO UNIVERSITY – Graduate of UniversityAmerican Studies

يناير 2010

يناير 2010

بكالوريوس، International Studies major

اليابان

Business Organization and Management (Industrial Engineering) Fellowship Grant: Harvard Project for Asian and International Relations (HPAIR 2005). Roponggi

Skills

Banking
Expert
Banking
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Money
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Money
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Options
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Options
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Debit
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Debit
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Orientation
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Orientation
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CUSTOMER RELATIONS
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CUSTOMER RELATIONS
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CREDIT
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CREDIT
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DEBIT
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DEBIT
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EXECUTIVE MANAGEMENT
Expert
EXECUTIVE MANAGEMENT
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FUNDS
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FUNDS
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MANAGEMENT REPORTING
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MANAGEMENT REPORTING
Expert
MONITORS
Expert
MONITORS
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
REPORTS
Expert
REPORTS
Expert
Banking
Expert
Banking
Expert
Money
Expert
Money
Expert
Options
Expert
Options
Expert
Debit
Expert
Debit
Expert
Orientation
Expert
Orientation
Expert