Lead central Service desk
Megamind
Total des années d'expérience :17 years, 6 Mois
a. Ensure that the Service Desk is an excellent deliverer of Customer Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate
d. Undertake a weekly review of the First Line Service Desk call queues
e. Assist with maintaining the inventory of Council computer assets and software licenses
f. Discover, diagnose and triage user’s problems effectively and efficiently
monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to
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المؤهلات التعليمية College: Al Baha Private College of Science الكلية: كلية الباحة الأهلية للعلوم Qualification: Bachelor المؤهل: بكالوريوس Major: Computer Engineering التخصص: هندسة حاسب آلي GPA: 3.38 from 4 المعدل: 3.38 من 4 Grade: very good التقدير: جيد جداً Year: 2013 سنة التخرج: 1434