عاصم الغامدي

Lead central Service desk at Megamind

• Saudi Arabia - Jeddah
• My current job since January 2021

a. Ensure that the Service Desk is an excellent deliverer of Customer Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate
d. Undertake a weekly review of the First Line Service Desk call queues
e. Assist with maintaining the inventory of Council computer assets and software licenses
f. Discover, diagnose and triage user’s problems effectively and efficiently

IT Technical Support Engineer at Saudi German Hospital

• Saudi Arabia - Jeddah
• January 2016 to January 2021

monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to

Personnel Executive at Saudi German Hospitals

• Saudi Arabia - Jeddah
• January 2016 to April 2017

مدير قسم IT at فندق المسافر - مؤسسة التقوى - القرية الالكترونية

• Saudi Arabia - Albaha
• May 2004 to June 2013

• Working in (AL Taqwa) Establishment for Construction and Real Estate.

• Company field: Construction and real estate maintenance.
Job Description: planning, scheduling and verification of performance, Fill questionnaires and give the result. Submit weekly reports to the direct manager. Maintenance of computer hardware, network administration, Web site maintenance and supervision, design of advertising, experience in the field of audio engineering and maintenance services in the mosques.

• Working in (Al-Mosafer) hotel
Job Description: design a special program for the hotel, Equipment Maintenance and Central facilities, and all electronic devices that responsible for maintenance,