BRANCH SERVICE MANAGER
NISSAN
Total years of experience :15 years, 6 Months
Maintain a productive working environment within the service shop, Monitor the reasons for, and the progress of each job stoppage, record and identify the causes of vehicle carryovers, causes of repeat repairs (Internal & External), Assist Technicians with diagnosis of difficult repairs,
• The warranty process. and prepare MOR for the same, a clean and orderly service department
• Conduct, record and report results of Quality Control Inspections,
• Acknowledge Good Performance & Conduct Regular Technician Meetings
• Monitoring revenue target for service and parts and implementing plans for achieving the same
• Ensure the service shop operation meets the requirements of the local environmental authorities
• Ensure that all VOC complaints related to technical matters with consultation with all relevant staff, Service advisor & Cr Department
• Monitoring and Preparing KPI for Fix It Right Activity, Express Maintenance(EM ) and preparing KPI.
• and preparing action plan, Warranty Dept and Keeping the error rate less than 0.3 % Monitoring Washing Dept for low Compliant, breakdown report on daily base
• Planning and implementing effective service marketing
• Recruiting Manpower for Service section
Assistant manager Service
. Process control by system implementation.
• To analyze weak areas in the system and take counter measures
• Improving the technical skill of the manpower available at dealerships and at secondary network through continuous trainings.
• Preparing workshop performance reports, manpower productivity reports analyze and take counter measures based on the reports for further improvements of staff performance.
• Send regular product feed back to principle and monitoring the countermeasure effectiveness.
• To implement & monitor service quality standards and maintaining SOP in service center.
• To analyze the service center performance and to ensure the dealer profitability & better customer retention.
• Working on new projects for improving productivity, skills, personality development of individual manpower.
• Ensuring 100%PSF, closing complaints within specified period.
• Ensuring 100% MRS&service marketing activities.
• Conducting customer meets.
WORKSHOP INCHARGE
Ensure that the communication flow is accurate and timely in-between the customer and workshop
Evaluating Estimates and making correct decision
To analyze weak areas in the system and take countermeasures
Provide initial diagnoses of vehicle faults and guide technicians to solve the problems.
Preparing FTR for the improvement of product quality
Preparing workshop performance reports, manpower productivity reports analyze and take counter measures based on the reports for further improvements of staff performance
Efforts to keep up the service target levels of the company. Maintaining/updating of records. Reporting to the service manager about service revenue and market related information.
Ensure that the communication flow is accurate and timely in-between the customer and workshop
Evaluating Estimates and making correct decision
To analyze weak areas in the system and take countermeasures
Provide initial diagnoses of vehicle faults and accurately invoice for all work completed
Preparing FTR for the improvement of product quality
Preparing workshop performance reports, manpower productivity reports analyze and take counter measures based on the reports for further improvements of staff performance
Efforts to keep up the service target levels of the company. Maintaining/updating of records. Reporting to the service manager about service revenue and market related information.
Undertake product training programs for the service associates of the company.
Responsible for warranty and insurance claims and a key person for generating invoices against the repairs carried out.
Provided after sales service support for respective automobile brands.
Responsible for establishing rapport and trust with customers.
Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
Maintain extensive contact with customers, telephone to provide estimates on service and repairs before jobs are begun, explain the appointment/scheduling system to customers, and establish with customers the method of payment for repairs (cash, warranty, etc.).
Constantly communicate with Technicians to obtain information on needed vehicle repairs.
Support warranty operations in order to ensure quality and consistency
