اصلان فداوي

1. Interior Design, Decoration and Decorative Furniture
• Domain :Interior and exterior design, decoration, and
decorative furniture.
Tunis • Product Offer:Creation and supply of decorative furniture (e.g.,
mirrors, designer chairs) and handcrafted items.
• Expertise:Design of professional space layouts (e.g.,
mobile kiosks, solutions forlayoutfor shops) and
residential.
• Ladder :Operates on a scalenational(Tunisia, according to
search results) andinternational.
• Commitment :Consulting on layout to harmoniously
integrate products into the customer space.
2. Export of Services (BPO/Commercial Support)
• Domain :Outsourcing of high value-added services on a large
scaleinternational.
• Key Services:
o Appointment Scheduling Officer:Business development
and qualification of opportunities for external clients.
o Customer Service:Complete customer relationship management,
support and assistance.
o Task Management:Organization and supervision of
workflows for operational efficiency.
o Customer Management:Personalized account monitoring
and loyalty programs for third-party companies.
• Added Value:Offers outsourced support for crucial sales
and business management functions abroad.


Matricule Fiscal (MF) : 1764942T

Facebook : @arttacticc

TikTok : @arttacticnet

Remote troubleshooting and technical support for internet and
telephone services

• Telephone prospecting:Conduct targeted outbound
calls (existing files or qualified lists) to identify
From June 23, 2025 to October 31, opportunities.
2025:Marceaux Insurance
• Needs Assessment:Analyze prospect information to
precisely determine their Auto and Home insurance needs
(expiry date, desired coverage).
Montreal
• Sales Pitch:Present the benefits of an interview and
the company's offer in a concise and persuasive
manner.
• Objection Handling:Effectively address common obstacles
(price, competition, etc.) to secure the appointment.
• Appointment Booking:Schedule and confirm appointments
(telephone, video or physical) in the sales advisors' calendar.
• Using the CRM:Enter, update and enrich prospect data
and document exchanges in the customer management
tool.
• Drafting Qualification Sheets:Prepare a contextual summary
for the advisor to ensure smooth and relevant follow-up to the
appointment.
• Follow-up and Reminder:Make appointment confirmation calls to
minimize cancellations (no-shows) and relaunch unsuccessful
contacts.

Targeted prospecting:Actively contact restaurant managers,
owners and chain managers (B2B targets).
:
• Product Argument:Present the specific advantages of the "Top
Menu" solution (increased online orders, optimized marketing,
Montreal customer loyalty).
• Pain Classification:Identify the restaurant's challenges (e.g.,
excessively high commissions from delivery platforms, lack of
customer data, low online visibility).
• Adapting the Speech:Customize the approach according to the
type of cuisine and the need (fast food, gourmet, click & collect).
• Managing Sales Objections:Addressing concerns related to
cost, technical integration, or changing suppliers.
• Qualified Appointment Booking:Schedule a meeting (online demonstration
or physical meeting) for the salesperson with a decision-maker (the manager).
• CRM Update:Document each interaction, the restaurant profile
and the context of the appointment booking in the system.
• Achievement of Objectives:Meet and exceed daily/monthly
targets in volume and quality of appointments generated.

Technical assistance on behalf of Decathlon:
- Management of Microsoft Server-based store servers
- RFID Gate Management (RFID tag + detectors + computer
interface)
- Management of cash registers and payment tools based on Linux (Webpos)
or Microsoft (Tpnet and Epos)
- Management of small businesses and payment processing
- Management of the stores' mobile fleet (configuration, networks,
professional applications, security, management of customer order flows
via applications and servers)
- Management of the stores' IT fleet (Microsoft laptops or
Chromebooks running Chrome OS): same principle as the mobile
fleet, with the addition of security and VPNs like Z-Scaller
- Profile management via the Identity Access interface (rights, scope of
action, access, etc.)
- Management of store printers, whether point-of-sale printers or
office printers (models: Wincor, Konica, Brother, HP), both at the
LAN or Wi-Fi configuration level on the CP server and at the device
level (computers and mobile devices) via Papercut
- Management of RFID rackets for inventory such as the Embiventory V2
and the applications that go with it such as TagIt and Stock&Business
(scans items on the shelves and prepares a complete inventory); or
Mobiprint printers which scan items and print tickets with RFID tags.

• Satellite and TVU transmission engineer for BBC ARABIC, SKY
NEWS, AL HORRA, AL MAMLAKA
• Camera setup and video editing for the general public

B2B Sales of Marketing and Advertising Products

• Scheduling appointments on behalf of the CM/CIC bank (Crédit
Mutuel / Crédit Industrielle et Commerciale): taking notes on
customer requests (transfers, blocking direct debits, scheduling
appointments with branch advisors, etc.)
• Scheduling appointments for CM/CIC (Crédit Mutuel / Crédit
Industrielle et Commercial) business activities: taking notes on
requests from SMEs (small and medium-sized enterprises) (transfers,
blocking direct debits, scheduling appointments with branch
advisors, etc.)
• Banking advisor in the customer service and loan approval department of
CASINO bank (online bank of the CM/CIC group) since May 2016:
1. Management of retail customer payment transactions (i.e., all
electronic, computer and telematic processing necessary for the
management of bank cards and associated transactions such as
card payments or ATM withdrawals)
2. Management of traditional uses of the bank card or credit
uses with the implementation of repayment schedules.
3. Agent for the OCTROI activity of the CASINO bank (online bank of
the CM/CIC group) "review of applications for revolving credit and
cards with reserve":
➢ The complete review of the client's "income and expenses" file
➢ Prepare the repayment period and schedule.
➢ Calculation of the rates involved (BONUS RATE, CONVENTIONAL
RATE, BASIC RATE, Annual Percentage Rate “APR”, …)

Sales department, billing and tracking of services and options