Customs Clearance & Logistics Supervisor / Safety officer (SHE)
Nestlé Kuwait
Total des années d'expérience :9 years, 7 Mois
A core and dynamic role to supply Nestle products to the market on time and in the best possible condition, improves the clearance process by supervising a third party clearance agency, supports the sales team to achieve the monthly sales target and forecast by working closely with the country's demand planner, prepares weekly reports to decrease the out of stock and give the company a clear vision on the estimated time of arrivals, builds a strong relationship with customs, health and municipality managements, and responsible for the whole country's import and export.
Safety, health and environment officer who is responsible to introduce Nestle vision and responsibilities in those regards to all new joiners, make refreshers and different trainings to all employees, communicate safety subjects and issues, highlight risks and improvement areas, and achieve different KPIs related to the SHE role.
Managing TNT Express Kuwait Customer Service, Clearance Back Office and Dedicated Projects and resources in order to achieve and/or exceed the objectives yearly defined, in terms of Customers Retention & Customers Experience which leads to growth and profit in alignment with all divisional and regional strategies, policies and processes to achieve the overall long term business objective
A customer care specialist in the complaint and service quality unit, who is responsible of receiving the customers feedback, suggestions and complaints through the call center to contact the customers and communicate with the concerned management. The main objective was ensuring a high customers satisfaction and meeting their expectations.