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asma mohsen, Head Of Customer Service

asma mohsen

Head Of Customer Service·Vodafone UK

Saudi Arabia

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 8 years, 3 months

Head Of Customer Service

March 2018 - Present

Vodafone UK

Egypt

March 2018 - Present

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Resolution manager

March 2018 - Present

Vodafone UK VOIS

Alexandria, Egypt

March 2018 - Present

7 years of work experience. Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to
meet team goals. Excellent reputation for resolving problems and improving customer
satisfaction, coaching agents, and giving feedback to improve their communication skills.
Excellent skills with preparing knowledge packs and checkpoints and insights that needed to
be provided in meetings with clients. A hardworking and passionate job seeker with strong
organizational skills.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Resolution Manager

March 2018 - Present

Vodafone UK

Alexandria, Egypt

March 2018 - Present

I have experience in customer service and performance manager for 4 years in Vodafone UK telecommunication company as i have been working as an agent customer care for 6 months, 1 year and 6 months as performance manager, 1 year as agent support and 1 year as resolution manager 'complaint handler'
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Alexandria University

July 2018

July 2018

Bachelor's degree, Business Administration And Commerce

Egypt

Business administration Alexandria University

September 2017

September 2017

Bachelor's degree, Human Resources

Egypt

business administration Alexandria University

September 2017

September 2017

Bachelor's degree, Human Resources

Egypt

Skills

Strategic Review
Expert
Strategic Review
Expert
Data Administration
Expert
Data Administration
Expert
Event Management
Expert
Event Management
Expert
Team Handling
Expert
Team Handling
Expert
Customer Care
Expert
Customer Care
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Communication
Expert
Communication
Expert
Team work
Expert
Team work
Expert
Time management
Expert
Time management
Expert

Languages

Arabic
Native Speaker
English
Native Speaker

Training and Certifications

Certifications
ICDL
Jan 2017