Customer Care Representative
DU COMPANY
Total years of experience :1 years, 1 Months
\[2011- 2012\] DU COMPANY Dubai, UAE
Customer Care Representative. (Full Time)
At The Emirates Integrated Telecommunications Company, du*
*Under The Charge of First Select International, UAE
- Tasks & Responsibilities: * Contact businesses or private individuals by phone.
* Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.
* Describe products and services.
* Respond to questions.
* Obtain customer information.
* Obtain possible customer leads.
* Data entry and maintenance of customer/potential customer data bases.
* Follow up on initial contacts.
* Maintain records of telephonic interactions, orders and accounts.
Including (MS Window, MS Word, Excel, PowerPoint and Internet .. Typing (English and Arabic). has successfully passed all modules required for the granting of the International Computer Driving Licence Syllabus: 5.0
[ 2010 ] GULF EDUCATION INSTITUTE Alain, UAE EXECUTIVE SECRETARY * Administration office skills and courses * Receive calls and transfer to concern parsons. * Write letters. * Translate letters (Arabic- English) * Correct contracts in Arabic & English in computer. * Send and receive e-mails & Faxes. * Welcome Customer on reception. * Arrange files and contracts by alphabets. * Type print and scan papers.
Secondary Education [ 2009-2010 ] Maryam Bint Sultan Secondary School Alain, UAE Graduation Degree: 79. 5 % (Scientific Section)