Senior Service Desk Engineer
KNPC
Total years of experience :7 years, 4 Months
Provide technical assistance and support
- Troubleshooting by phones with users regard any failures hardware issues.
- Logging an incidents, work orders, changes, toner work orders and memos at BMC Footprint System.
- Configure users asset in the BMC Footprint and double check with users regard these items are there assets.
- Double check with field engineers regard VIP visit that need to be performed as daily tasks.
I’ve been responsible for scheduling staff training plan and also the correspondence between myself managers and teams