Store Manager
Al Tayer Group
Total years of experience :16 years, 5 Months
STRATEGY:-
-Set up a yearly strategic plan according to the yearly store budget.
-Develop and conduct the implementation of goals, objectives, policies, procedures and work standards
-Coordinate with the Marketing team; Regarding Events, GWP.
Reporting
-Attend Managers’ meetings to review the shops performance: sales achievements, marketing activities, staff training and provide reports to high Management in a concise informative manner
-Record, monitor and analyze market trends, competitor activities; provide action plans and follow up on implementation.
General Operations
-Monitor and direct daily operations to ensure that goals and objectives are met in term of sales targets, margin and profit and take corrective action when necessary.
-Promote customer service excellence through coaching the Team.
-Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
Man Management
-Make recommendations on termination, promotion and discipline as required
-Manage, engage and guide the team who is reporting to me.
-Conduct the appraisal and assessment of own team members
-Set the objectives and budgets for own team members and ensure their accomplishment
-Responsible for coaching and training own team members, and formalize and follow up on each team member’s Individual Development Plan, in coordination with the brand and the HR.
-Minimize stock loss through the management, implementation and adherence of the company policies and procedures.
-Analyze stock management information available to ensure sales opportunities are maximized.
-Provide and analyze reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
Store Manager at Bobbi Brown Mercato, Mcc and Dubai Marina Mall.
Job brief:-
§ - Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
§ Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
§ Minimise stock loss through the management, implementation and adherence of the company policies and procedures.
§ Analyse stock management information available to ensure sales opportunities are maximised.
§ Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
§ Prepare and implement stock takes in store in liaison with the Operations team.
§ Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
§ Establish and maintain effective professional relationships with key business partners.
§ Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
§ Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
§ Monitor sales per square foot to ensure maximum productivity within brand and store specifications
§ Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
§ Ensure all Company policies and procedures are implemented and adhered to.
§ Ensure Company Health & Safety standards are adhered to at all times