Asmaa Mokhtari

• Delivered a high standard of customer service by welcoming guests and ensuring a positive first
impression
• Managed reservations, guest flow, and seating arrangements to optimize operational efficiency
• Handled telephone and in-person inquiries with professionalism and attention to detail
• Coordinated effectively with front-of-house staff to ensure seamless daily operations
• Addressed and resolved customer concerns promptly, maintaining high levels of guest satisfaction

• Managing international client inquiries with cultural sensitivity.
• Managing front desk team schedules and performance.
• Promoting company tours, packages, or services to clients.
• Coordinating with sales and marketing teams for client visits.
• Ensuring reception area is welcoming and professionally maintained.
• Organizing and executing corporate events with high efficiency

supervise and support reception staff in daily duties
ensure guests clients or visitors are welcomed professionally
generate reports related to front office performance or client feedback